Hotel Operations Manager

4 weeks ago


Happy ValleyGoose Bay, Newfoundland and Labrador, Canada The Labrador Inn Full time
Job Title: Hotel Clerk Supervisor

The Labrador Inn is seeking a skilled Hotel Clerk Supervisor to join our team. As a key member of our hotel staff, you will be responsible for overseeing the daily operations of our front desk, ensuring exceptional guest service, and leading a team of hotel clerks.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments to ensure seamless hotel operations.
  • Establish work schedules and procedures to maintain efficiency and productivity.
  • Perform same duties as workers supervised, including checking guests in and out, handling room assignments, and resolving guest complaints.
  • Prepare and submit reports on hotel performance, guest feedback, and staff productivity.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist clients/guests with special needs, such as providing wheelchair accessibility or arranging for extra amenities.
  • Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
  • Requisition materials and supplies as needed.
Requirements:
  • 1 year to less than 2 years of experience in a supervisory role, preferably in the hotel industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Strong problem-solving and leadership skills, with the ability to motivate and direct a team.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills.
  • Proficiency in MS Outlook and other hotel management software.
Benefits:
  • Dental plan
  • Health care plan
  • Permanent employment
  • 35 to 40 hours per week
  • English as the primary language of work


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