Site Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Site Operations Manager to join our team at Fraser Health. As a key member of our leadership team, you will be responsible for overseeing and coordinating the delivery of direct patient/resident care at our Regional Hospitals after hours, on weekends and/or as assigned.
Key Responsibilities- Oversee and coordinate the delivery of direct patient/resident care, ensuring the highest level of quality and safety.
- Direct and supervise Patient Care Coordinators and/or Charge Nurses, providing guidance and support to ensure effective patient/resident care.
- Assess and improve patient/resident placement, patient flow, and bed utilization, making recommendations for process improvements.
- Liaise with the Access Coordinator and BC Bedline to facilitate patient/resident transfers, ensuring seamless care transitions.
- Collaborate with medical and clinical healthcare providers, management, and administrative personnel to address customer service/client relations issues.
- Develop and maintain effective working relationships with staff, promoting a culture of respect, caring, and trust.
- Investigate and resolve staff issues, ensuring compliance with collective agreement provisions and hospital policies.
- Participate in the development, implementation, and evaluation of policies, procedures, protocols, and standards related to patient care.
- Identify quality improvement opportunities and promote continuous quality improvement activities, utilizing and promoting nursing research to ensure patient care is based on best practices.
- Promote and monitor safe work practices, enforcing health and safety requirements and ensuring unsafe situations are reported and addressed.
- Bachelor's Degree in Nursing from an approved School of Nursing.
- Five (5) years' recent, relevant, acute care experience, including a minimum of two (2) years' experience in a supervisory and/or administrative capacity.
- Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM).
- Comprehensive knowledge of nursing theory and evidence-based practice.
- Ability to plan, organize, and prioritize work in a continuously changing environment.
- Ability to supervise, lead, and provide work direction.
- Ability to communicate effectively, both verbally and in writing.
- Ability to apply critical thinking skills, problem solve, and deal with conflict situations.
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