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Program Director
2 months ago
Job Title: Program Director
Job Summary:
We are seeking a highly skilled and experienced Program Director to join our team at Dynacare. As a Program Director, you will be responsible for ensuring operational excellence in the delivery of services for the Ontario Cervical Screening Program (OCSP) and Pathology Centre of Excellence (PCOE).
Key Responsibilities:
- Provide administrative support as required, monitor operations for the OCSP and PCOE, and escalate issues to management and other leadership teams as needed to ensure ongoing compliance.
- Provide input to the immediate manager's strategic and operational plans and directions, to ensure ongoing effective positioning and integration of the program throughout the organization to create and sustain organizational success.
- Ensure proactive customer service including professional and personal assistance to all internal and external clients, investigate inquiries, review customer complaints, implement corrective actions as appropriate, and interpret departmental information as required, and provide appropriate feedback to clients.
- Collaborate with Dynacare management and other leadership teams to ensure operational compliance as outlined in the Master Service Agreement (MSA) for OCSP.
- Support issue management both internally and externally with clients and collaborators.
- Establish, monitor, measure, and report assigned program performance metrics (KPI/KQI); analyze and identify issues impacting operational performance (e.g., operational effectiveness, quality, reliability, on-time delivery which providing professional customer service to all internal and external clients, for both the OCSP and PCOE.
- Coordinate and oversee anatomical pathology projects nationally, informing the status of projects to ensure they are on track and following up with the appropriate stakeholders to support the organization's goals.
Requirements:
- Knowledge and experience in managing complex projects is required.
- Demonstrated proficiency with Microsoft applications.
- Principles of quality management and continuous process improvement including KPIs.
- Normal office environment.
- Prolonged sitting, some standing, telephone use, dexterity using keyboard use.
About Dynacare:
Dynacare is a leading healthcare company that provides a range of services to Canadians. We are committed to delivering high-quality care and wellness solutions that are convenient, understandable, and accessible. We believe that our diversity is our strength, and we employ a diverse workforce and respect the needs of all our employees.
Accommodation Policy:
In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the Dynacare hiring process.
