Claims Resolution Specialist

3 weeks ago

Toronto, Ontario, Canada CA001 Marsh Canada Limited Full time

About CA001 Marsh Canada Limited

CA001 Marsh Canada Limited is a leading global insurance broking and risk management company. With over 130 years of experience, we help clients anticipate, quantify, and understand the range of risks they face in today's uncertain global business environment.

Job Summary

We are seeking a highly skilled Senior Claims Advocate to join our Montreal Claims Team. As a Senior Claims Advocate, you will be responsible for facilitating loss management within the defined operational parameters of the claims team to ensure the prompt and equitable resolution of client claims.

Key Responsibilities

  • Facilitate loss management within the defined operational parameters of the claims team.
  • Ensure the prompt and equitable resolution of client claims.
  • Work closely with internal Client Executives and Claims Advocacy colleagues to better the claim experience for clients.
  • Develop claim management best practices and provide technical claim assistance, leadership, and mentoring to colleagues.
  • Build relationships with key stakeholders both internally and externally.

Requirements

  • Minimum 7 years' experience in a commercial claims environment either at the adjustor, carrier, legal, or brokerage level.
  • University degree or College certification.
  • CIP, CAIB, CRM, LL.B, or other relevant certifications.
  • In-depth understanding of relevant insurance law and claim litigation procedures.
  • Direct involvement with large, complex, casualty, and property losses.
  • Strong carrier relationships and detailed knowledge of insurance market claim procedures.
  • Claim Adjusting license (AMF).
  • Perfectly bilingual, spoken and written (French and English).

What We Offer

  • Work for a global company with excellent benefits and a dynamic culture.
  • Excellent growth/advancement opportunity.
  • Work with collaborative, successful colleagues who truly care about the work and each other while maintaining work-life balance.

What You Need to Succeed

  • Motivated, independent, self-starter capable of working in a dynamic, fast-paced team environment.
  • Technically strong in all lines of Property & Casualty insurance.
  • Excellent written, presentation, and communication skills.
  • Strong negotiation skills and ability to develop claim strategies.
  • Works well under pressure and is accountable for deliverables.
  • Ability to build strong professional relationships.
  • Understanding of risk and mitigation strategies.
  • Proficient in Microsoft Office applications.

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