Technical Support Specialist

5 days ago

Calgary, Alberta, Canada Canadian Petroleum Center Inc Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Canadian Petroleum Center Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees, ensuring they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide timely and effective solutions to technical issues, ensuring minimal disruption to business operations.
  • Problem-Solving: Analyze and resolve complex technical problems, often requiring research and consultation with technical manuals and other resources.
  • User Training: Provide training and guidance to users on the use of business systems, networks, and internet applications, ensuring they have the necessary skills to perform their jobs effectively.
  • Documentation: Maintain accurate and detailed records of problems and solutions, ensuring that this information is available to other technical support analysts.
  • Equipment Setup: Install and configure equipment for employee use, ensuring that all necessary software and operating systems are properly installed and functioning.
Requirements
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: Fluency in English.
  • Work Schedule: 35 hours per week.

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