Desktop Support Specialist

2 weeks ago

Markham, Ontario, Canada NTT DATA Services Full time

Job Summary:

The Desktop Support Specialist will be responsible for providing advanced technical support and maintenance for equipment in the field. This role involves troubleshooting, repairing, and maintaining hardware and software components, as well as providing excellent customer service to clients.

Key Responsibilities:

  • Install, configure, and optimize hardware and software components at various field locations.
  • Perform routine maintenance and troubleshooting on technology equipment.
  • Diagnose and resolve product performance issues and various error conditions.
  • Provide technical support and incident management services.
  • Manage inventory and adhere to device disposal processes.
  • Document installation and repair activities.
  • Teach customers how to use equipment properly.
  • Maintain tools and equipment used during service calls.
  • Serve as a liaison with customers on administrative and technical matters.

Requirements:

  • Minimum of two years of desktop support experience in a busy corporate environment.
  • Experience with device imaging and configuration.
  • Understanding of inventory management and device disposal.
  • Knowledge of network connectivity and desktop operating system administration.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Reliable transportation for local travel to client sites.
  • Flexibility with support coverage.

Preferred Certifications:

  • A+ certification
  • Associates/BSIT, ITIL, MCP, MCDST, Network+ & Server+ certifications are a plus.

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