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    1 month ago

    Markham, Ontario, Canada NTT DATA, Inc. Full time

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Desktop Support Specialist

2 months ago

Markham, Ontario, Canada NTT DATA Services Full time

Job Summary: We are seeking a skilled Desktop Support Specialist to join our team at NTT DATA Services. As a key member of our technical support team, you will be responsible for providing advanced technical support and maintenance for equipment in the field.

Key Responsibilities:

  • Install, configure, and optimize hardware and software components at various field locations.
  • Perform routine maintenance and troubleshooting on technology equipment.
  • Diagnose and resolve product performance issues and various error conditions.
  • Provide technical support and incident management services.
  • Manage inventory and adhere to device disposal processes.
  • Document installation and repair activities.
  • Teach customers how to use equipment properly.
  • Maintain tools and equipment used during service calls.
  • Serve as a liaison with customers on administrative and technical matters.

Requirements:

  • Minimum of two years of desktop support experience in a busy corporate environment.
  • Experience with device imaging and configuration.
  • Understanding of inventory management and device disposal.
  • Knowledge of network connectivity and desktop operating system administration.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Reliable transportation for local travel to client sites.
  • Flexibility with support coverage.

Preferred Certifications:

  • A+ certification
  • Associates/BSIT, ITIL, MCP, MCDST, Network+ & Server+ certifications are a plus.