Customer Service Representative
2 months ago
We are a proudly Canadian company with over 40 years of experience in the diamond industry. Our mission is to deliver an exceptional customer experience in a fun and inclusive work environment while giving our people room to grow their careers and live the life they love.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our customer service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing an exceptional customer experience, promoting accuracy within the store, and ensuring our customers are top priority.
Key Responsibilities- Customer Service: Greet every customer in a friendly manner and provide extraordinary customer service, offer sales support to our sales teams during busy periods, and take customers through our showroom experience.
- Inventory Management: Inspect and process incoming jewelry repairs, follow up with customers via phone or email regarding their repair orders, and complete quality checks.
- Cash Handling: Handle all payments and transactions, and perform end-of-day processing.
- Store Maintenance: Assist in coordinating the showroom appearance, merchandising, and store tidiness.
- Customer Service Experience: At least one year of experience working in a customer service environment.
- Communication Skills: Excellent verbal and written communication skills, comfortable professionally communicating face-to-face, over the phone, and in writing.
- Problem-Solving Skills: Strong problem-solving and conflict resolution abilities.
- Availability: Minimum availability of three days a week, with at least one weekend day, and flexible daytime availability preferred.
- Competitive Compensation: $17.20/hour.
- Opportunities for Growth: Continuous on-the-job training, support, and mentorship.
- Benefits: Attractive compensation packages, amazing employee, friends, and family discounts on our products, and special gifts to celebrate employee work anniversaries, birthdays, and personal milestones.
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