Customer Service Representative

2 months ago


Calgary, Alberta, Canada Spence Diamonds Full time
About Spence Diamonds

We are a proudly Canadian company with over 40 years of experience in the diamond industry. Our mission is to deliver an exceptional customer experience in a fun and inclusive work environment while giving our people room to grow their careers and live the life they love.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our customer service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing an exceptional customer experience, promoting accuracy within the store, and ensuring our customers are top priority.

Key Responsibilities
  • Customer Service: Greet every customer in a friendly manner and provide extraordinary customer service, offer sales support to our sales teams during busy periods, and take customers through our showroom experience.
  • Inventory Management: Inspect and process incoming jewelry repairs, follow up with customers via phone or email regarding their repair orders, and complete quality checks.
  • Cash Handling: Handle all payments and transactions, and perform end-of-day processing.
  • Store Maintenance: Assist in coordinating the showroom appearance, merchandising, and store tidiness.
Requirements
  • Customer Service Experience: At least one year of experience working in a customer service environment.
  • Communication Skills: Excellent verbal and written communication skills, comfortable professionally communicating face-to-face, over the phone, and in writing.
  • Problem-Solving Skills: Strong problem-solving and conflict resolution abilities.
  • Availability: Minimum availability of three days a week, with at least one weekend day, and flexible daytime availability preferred.
What We Offer
  • Competitive Compensation: $17.20/hour.
  • Opportunities for Growth: Continuous on-the-job training, support, and mentorship.
  • Benefits: Attractive compensation packages, amazing employee, friends, and family discounts on our products, and special gifts to celebrate employee work anniversaries, birthdays, and personal milestones.


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