Regional Manager, Quality and Service

2 months ago

Moncton, New Brunswick, Canada TD Full time
Job Summary

We are seeking a highly skilled Regional Manager, Quality to join our team at TD Bank. As a key member of our leadership team, you will be responsible for leading the development and implementation of service and advice strategies to achieve business objectives and branch goals.

Key Responsibilities
  • Manage the service and advice team to promote a positive customer and colleague experience
  • Actively promote the Bank's image within the community through participation and leadership in community business groups, initiatives, and fundraisers
  • Ownership/oversight of complex daily branch administrative duties, including mutual funds, RESL, and compliance-related issues
  • Lead the development and implementation of service and advice strategies to achieve business objectives and branch goals
  • Plan and execute business development activities, review and communicate results, and adjust tactics accordingly
  • Execute on the annual business plan to deliver results aligned with business strategies
  • Manage overall budget, revenue, and expenditures, meet business objectives while increasing efficiency and effectiveness
  • Coach and develop colleagues to proactively identify customer product and services needs and deliver on business service and advice strategies
  • Achieve business objectives for Operational Excellence
  • Follow and ensure colleagues understand and apply bank operating policies and procedures
  • Protect the interests of the organization by identifying and managing risks, and escalating non-standard, high-risk transactions/activities as necessary
  • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
  • Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
  • Work alongside other business lines, including Wealth and Business Banking, to stay abreast of emerging trends in the market, support referrals across business lines through ongoing training and coaching to branch colleagues
Requirements
  • Undergraduate degree and/or Branch Compliance Officer (BCO) course
  • Deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported advanced knowledge in identifying, tracking, and resolving gaps
  • Manages and oversees the overall discipline and strategy for the branch while aligning to enterprise best practices
  • Oversee management of team requiring workforce to decision on acceptable level of risk - Moderate to High risk potential (loss/reputational)

About TD Bank

TD Bank is one of the largest banks in North America, with over 27 million customers across Canada, the US, and globally. We are guided by our vision to be a better bank and our goal to enrich the lives of our customers, communities, and colleagues.

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