Regional Manager, Quality Assurance

1 month ago

Moncton, New Brunswick, Canada TD Full time
Job Description

Job Title: Regional Manager, Quality

Job Summary:

We are seeking a highly skilled and experienced Regional Manager, Quality to join our team. As a Regional Manager, Quality, you will be responsible for leading the service and advice team, promoting a positive customer and colleague experience, and actively promoting the Bank's image within the community.

Key Responsibilities:

  • Manage the service and advice team, promoting a positive customer and colleague experience
  • Actively promote the Bank's image within the community through participation and leadership in community business groups, initiatives, and fundraisers
  • Ownership/oversight of complex daily branch administrative duties, especially as it relates to mutual funds, RESL, and other complex/specific compliance-related issues
  • Lead the development and implementation of service and advice strategies to achieve business objectives and branch goals
  • Plan and execute business development activities, review and communicate results, and adjust tactics accordingly
  • Execute on the annual business plan to deliver results aligned with business strategies
  • Manage overall budget, revenue, and expenditures, meet business objectives while increasing efficiency and effectiveness
  • Coach and develop colleagues to proactively identify customer product and services needs and to deliver on the business service and advice strategies and refer partners where necessary to support
  • Achieve business objective for Operational Excellence
  • Follow and ensure colleagues understand and apply bank operating policies and procedures
  • Protect the interests of the organization - identify and manage risks, and escalate non-standard, high-risk transactions/activities as necessary
  • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
  • Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
  • Work alongside other business lines including Wealth and Business Banking to stay abreast of emerging trends in the market, support referrals across business lines through ongoing training and coaching to branch colleagues
  • Colleagues at higher levels may be responsible for acting as a leader in the provision of One TD services to customers, demonstrating cohesive partnership for business planning and community involvement
  • Responsible for management of the overall team providing both leadership and guidance
  • Grow team expertise to align with business/enterprise demand and direction; provide on-going feedback and performance reviews, coach and develop colleagues and ensure performance management activities are undertaken and completed for all colleagues
  • Lead the process of setting performance objectives for the team; track, monitor, and effectively address and/or reward performance in a timely manner
  • Ensure colleagues are in compliance with all human resources policies, procedures, and guidelines of conduct and escalate to the appropriate partners to manage colleague risk
  • Support an environment where team freely escalates business challenges; Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
  • Act as a brand ambassador for your business area/function and the bank, both internally and/or externally
  • Colleagues at the highest levels may be responsible for acting as a leader in the District and/or Region for change management, performance measures/management, and talent pipeline development
  • Manage a medium to large-sized branch/team (based on TD Bank branch levelling criteria)
  • Oversees and lead a medium and/or highly complex and diverse branch while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
  • Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported advanced knowledge in identifying, tracking, and resolving gaps
  • Manages and oversees the overall discipline and strategy for the branch while aligning to enterprise best practices
  • Oversee management of team requiring workforce to decision on acceptable level of risk - Moderate to High risk potential (loss/reputational)

Requirements:

  • Undergraduate degree and/or
  • ~Branch Compliance Officer (BCO) course

About TD:

TD is the fifth largest bank in North America by number of branches. Every day, we offer a legendary customer experience to over 27 million households and businesses in Canada, the United States, and around the world. We are guided by our vision of being a better bank and our goal of enriching the lives of our customers, communities, and colleagues.

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