Regional Manager, Quality and Service

2 months ago

Moncton, New Brunswick, Canada TD Full time
Job Summary

We are seeking a highly skilled Regional Manager, Quality to join our team at TD Bank. As a key member of our leadership team, you will be responsible for leading the development and implementation of service and advice strategies to achieve business objectives and branch goals.

Key Responsibilities
  • Manage the service and advice team to promote a positive customer and colleague experience
  • Actively promote the Bank's image within the community through participation and leadership in community business groups, initiatives, and fundraisers
  • Ownership/oversight of complex daily branch administrative duties, including mutual funds, RESL, and compliance-related issues
  • Lead the development and implementation of service and advice strategies to achieve business objectives and branch goals
  • Plan and execute business development activities, review and communicate results, and adjust tactics accordingly
  • Manage overall budget, revenue, and expenditures, meet business objectives while increasing efficiency and effectiveness
  • Coach and develop colleagues to proactively identify customer product and services needs and deliver on business service and advice strategies
  • Achieve business objectives for Operational Excellence
  • Follow and ensure colleagues understand and apply bank operating policies and procedures
  • Protect the interests of the organization by identifying and managing risks, and escalating non-standard, high-risk transactions/activities as necessary
  • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
  • Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
  • Work alongside other business lines, including Wealth and Business Banking, to stay abreast of emerging trends in the market, support referrals across business lines through ongoing training and coaching to branch colleagues
Requirements
  • Undergraduate degree and/or Branch Compliance Officer (BCO) course
  • Strong leadership and management skills, with experience in a similar role
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines
  • Strong analytical and problem-solving skills, with the ability to identify and mitigate risks
  • Knowledge of bank operating policies and procedures, with the ability to apply them in a practical context
About TD Bank

TD Bank is one of the largest banks in North America, with a presence in Canada, the United States, and around the world. We are guided by our vision of being a better bank and our goal of enriching the lives of our customers, communities, and colleagues. We are committed to providing a legendary customer experience and are seeking talented individuals to join our team.

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