Retail Sales Manager

2 months ago


Kitchener, Ontario, Canada Fiddleheads Health & Nutrition Full time
About the Role

We are seeking a highly motivated and experienced Retail Sales Manager to join our team at Fiddleheads Health & Nutrition. As a key member of our management team, you will be responsible for leading our coffee shop and retail business to achieve sales targets and provide exceptional customer service.

Key Responsibilities
  • Direct and control daily operations to ensure efficient and effective management of the coffee shop and retail business.
  • Evaluate daily operations to identify areas for improvement and implement changes to increase sales and customer satisfaction.
  • Plan and organize daily operations to meet sales targets and ensure a high level of customer service.
  • Manage staff and assign duties to ensure effective use of resources and achieve sales targets.
  • Implement price and credits policies to maximize sales and customer satisfaction.
  • Plan budgets and monitor revenues and expenses to ensure financial stability and growth.
  • Determine staffing requirements to meet sales targets and customer demand.
  • Resolve issues that may arise, including customer requests, complaints, and supply shortages.
  • Recruit, hire, and supervise staff and/or volunteers to ensure a high level of customer service and sales performance.
  • Conduct performance reviews to ensure staff are meeting sales targets and providing exceptional customer service.
Requirements
  • 5-10 years of experience in retail sales and management.
  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and under pressure.
  • Attention to detail and ability to multitask.
  • Ability to work independently and as part of a team.
What We Offer
  • Free parking available.
  • Opportunity to work in a dynamic and growing company.
  • Competitive salary and benefits package.
How to Apply

If you are a motivated and experienced Retail Sales Manager looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].


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