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IT Engineering Applications Specialist

2 months ago

Montreal, Quebec, Canada WSP Full time
About the Role

We are seeking a highly skilled IT Support Analyst to join our team at WSP. As an IT Support Analyst, you will be responsible for providing advanced support for engineering applications and systems, including BIM/CAD and engineering application software.

Key Responsibilities
  • Analyze and evaluate requests for engineering applications and systems based on user needs and requirements
  • Responsible for advanced support of BIM/CAD and engineering application software within WSP Americas
  • Collaborate with Business stakeholders, Engineering Software Support Team, and Information Management Team and contribute CAD/BIM expertise to help automate critical engineering processes to help achieve efficiencies
  • Manage introduction and use of new and updated engineering software products within the WSP Americas business as well on large individual projects
  • Recommend use of appropriate engineering software tools and engineering document collaboration systems (e.g, BIM360/ACC, ProjectWise, ArcGIS, SharePoint Online)
  • Participate and contribute in formalizing requirements, testing and acceptance process for release of new Engineering applications, and coordinate successful deployment of applications onto client machines working with WSP's 3rd party managed Service Desk and on-site services teams
  • Help develop training and change management plans around the use and adoption of Engineering application tools and software across the business
  • Maintain technical support documentation, knowledgebase articles for Engineering application and share related knowledge in effective manner to team members and business users
  • Perform system testing, manage the UAT, the acceptance process for release of new Engineering applications, and coordinate successful deployment of applications onto client machines working with WSP's 3rd party managed Service Desk and On-Site Services Teams
  • Continually improve the processes around engineering application delivery working with WSP Partners
  • Assist in the management of licensing of engineering applications and associated reporting
  • Maintain comprehensive knowledge of industry trends and standards in engineering and design systems
  • Identify training requirements for users of various engineering software applications; recommend and coordinate training
  • Communicate with and support end users.
Requirements
  • Degree in IT or Computer Science
  • or 5-7 years supporting engineering applications
  • Experience with engineering software (including AutoCAD, Revit, ProjectWise, BIM360/ACC) is an asset
  • Must be able to work in a fast-paced environment
  • Excellent command of the English language (spoken and written)
  • Proficiency in French and Spanish is highly desirable.
  • High-level working knowledge of either ACC/BIM360, ProjectWise, SharePoint
  • Preferable previous experience working on major infrastructure projects
  • Experience in Digital Engineering processes and management practices
About WSP

We are a leading professional services firm that provides technical expertise to clients in the infrastructure, real estate, and energy sectors. We are committed to delivering innovative and sustainable solutions that meet the needs of our clients and the communities we serve.

We offer a collaborative and dynamic work environment, with opportunities for professional growth and development. We are committed to diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees.

We are proud to be a part of the WSP Americas team, and we are excited to have you join us on this journey.