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Bilingual French Customer Service Representative

2 months ago

Fredericton, New Brunswick, Canada HGS Full time

Job Description

Votre impact : En tant qu'associé en relations avec la clientèle, vous aurez la capacité de travailler dans un environnement collaboratif et engageant avec un seul objectif, ayant un impact positif sur la journée des gens. Nous vous formerons pour être un expert dans votre domaine, afin que vous puissiez offrir en toute confiance une expérience client incroyable.

Responsabilités

  • Vous répondrez, en anglais et en français, aux demandes de facturation des clients, identifierez les besoins uniques de chaque client, répondrez aux préoccupations, prendrez les paiements et exercerez l'intelligence émotionnelle pour améliorer l'expérience client.
  • Vous communiquerez avec les clients par le biais d'appels entrants reliées à la facturation, les paiements, les services existants et nouveaux, les offres promotionnelles et la mise à niveau / rétrogradation des services.
  • Vous adopterez une approche consultative avec les clients qui rencontrent des problèmes avec leur service en s'appropriant du problème et de la résolution.
  • Vous utiliserez plusieurs systèmes informatiques pour rechercher des produits, des services, des problèmes communs et des solutions offertes.
  • Vous documenterez les besoins, les interactions et les résultats des clients dans l'outil ou le système approprié, y compris la création de demandes supplémentaires si les problèmes ne peuvent pas être résolus en temps réel.
  • Vous créerez un facteur « WOW » dans chaque interaction grâce à des compétences de communication exceptionnelles, en s'appropriant de l'interaction et de la rapidité du service.

Avantages

  • Vous bénéficierez d'un salaire compétitif, avec des possibilités d'avancement dans une organisation en croissance rapide.
  • Vous aurez accès à des avantages sociaux de premier ordre, y compris des soins de santé, des soins dentaires, des soins visuels et une assurance vie.
  • Vous pourrez bénéficier de bonus de référence d'amis.
  • Vous aurez accès à des programmes d'assistance aux employés.
  • Vous pourrez choisir un horaire flexible qui convient à vos besoins.

Compétences requises

  • Vous devez être âgé de 18 ans ou plus.
  • Vous devez être capable de travailler des heures flexibles en fonction des besoins de l'entreprise.
  • Vous devez avoir au moins 6 mois d'expérience en service à la clientèle et comprendre la valeur de la formation et du feedback.
  • Vous devez avoir l'expérience de la résolution de problèmes et comprendre l'importance de s'approprier la résolution pour le client.
  • Vous devez démontrer une nature aimante, supportante et amicale dans chaque interaction avec la plus grande confiance et l'urgence.
  • Vous devez être à l'aise avec les ordinateurs, capable de travailler à un bureau et de travailler avec plusieurs moniteurs.
  • Vous devez être orienté vers les résultats et capable de fournir des recommandations et des solutions aux clients.
  • Vous devez avoir des compétences de communication exceptionnelles en français et en anglais, tant orales que écrites.
  • Vous devez être à l'aise pour travailler à domicile et avoir un espace approprié avec une connexion Internet câblée.