Hotel Operations Manager

3 weeks ago


Golden, Canada Ponderosa Motor Inn Full time
Job Title: Hotel Clerk Supervisor

We are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team at Ponderosa Motor Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing daily operations, and leading a team of hotel clerks.

Key Responsibilities:
  • Customer Service: Assist guests with special needs, respond to inquiries, and resolve issues in a professional and courteous manner.
  • Operations Management: Coordinate, assign, and review work, maintain the operation of computer systems and equipment, and arrange for repairs to ensure business continuity.
  • Team Leadership: Hire, train, and supervise a team of 5-10 hotel clerks, providing guidance and support to ensure excellent service delivery.
  • Administrative Tasks: Requisition materials and supplies, manage inventory, and maintain accurate records.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset, with a strong background in customer service and hotel operations.
  • Language: Fluency in English.
  • Work Environment: Fast-paced environment with a large workload and tight deadlines.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Collaborative Team: A collaborative and supportive team environment.


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