Financial Aid Program Assistant

2 months ago

Toronto, Ontario, Canada Humber College Full time

Job Summary

Humber College is seeking a highly skilled and detail-oriented Financial Aid Advisor to support the administration of the Canada-Ontario Student Loan Program (OSAP). As a key member of the financial aid team, the successful candidate will provide guidance and advice to students on funding programs, eligibility requirements, and budgeting strategies.

Key Responsibilities

  • Provide exceptional customer service to students, parents, and third-party inquirers, addressing financial aid-related questions and concerns.
  • Process OSAP applications and supporting documentation, ensuring timely and accurate processing.
  • Monitor the OSAP portal to facilitate the release of funds and identify potential issues.
  • Collaborate with Financial Aid Officers and the Manager to contribute to the successful operations of the financial aid office.
  • Develop and maintain knowledge of MCU policies and guidelines, as well as relevant government regulations.
  • Maintain confidentiality and handle sensitive student information with discretion.

Qualifications

  • Bachelor's degree in a related field, such as Public Relations, Accounting, or Business.
  • Minimum 3 years of experience in a customer service environment, with a focus on financial transactions and customer support.
  • Excellent communication and interpersonal skills, with the ability to explain complex policies and procedures.
  • Strong attention to detail, time management skills, and ability to work effectively in a team environment.
  • Proficiency in Microsoft Office Suite and ability to learn new software applications.

What We Offer

  • A dynamic and supportive work environment with a diverse team of professionals.
  • Opportunities for professional growth and development, with a focus on student success.
  • A comprehensive benefits package, including health, dental, and vision coverage.
  • A generous vacation and sick leave policy.

About Humber College

Humber College is a leading post-secondary institution in Canada, known for its commitment to student success and community engagement. We value diversity, equity, and inclusion, and strive to create a welcoming and inclusive environment for all students, staff, and faculty.

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