Financial Aid Operations Specialist

1 month ago

Toronto, Ontario, Canada Seneca Full time
Job Summary:

The Financial Aid Operations Specialist plays a crucial role in the success of the Financial Assistance Office at Seneca. This position oversees the daily operations of the office, ensuring the efficient management of financial aid and student award programs. The ideal candidate will have a strong background in customer service, financial aid, and technical skills.

Key Responsibilities:
  • Oversee and coordinate OSAP and Bursary processes to ensure timely and accurate assessment.
  • Initiate improvements to procedures for enhanced efficiency and effectiveness.
  • Act as a resident expert for OSAP, ISBP, Canada Part-Time Loan, internal bursaries, and awards.
  • Facilitate Ministry audits by preparing and organizing necessary documentation, ensuring regulatory compliance, and coordinating audit responses.
Assessment and Review:
  • Assist staff and students in identifying eligible financial aid programs.
  • Ensure accuracy in policy application for OSAP account reviews.
  • Monitor and process fee payments and refunds, ensuring accuracy and error correction.
Office and Staff Management:
  • Ensure consistent workflow and task allocation among staff; cover shifts as needed.
  • Train new staff on policies and procedures; develop and maintain documentation.
  • Act as backup for Financial Aid Advisors during absences.
Cost and Record Management:
  • Set up and maintain cost records for OSAP, ensuring accuracy in tuition, fees, and other charges.
  • Collaborate with departments to ensure record accuracy.
Customer Service and External Relations:
  • Represent the Financial Aid Office in meetings and liaise with external agencies and public for policy explanations and issue resolution.
  • Manage supplies procurement and maintain office inventory.
Work Study Program Management:
  • Conduct interviews, complete contracts, and manage schedules for Work Study students and part-time staff.
  • Answer queries, maintain database, prepare financial reports, and verify applicant eligibility.
Qualifications:
  • Minimum completed four (4) year degree in Business, Finance, Office Administration, Social Sciences, Accounting or a related field.
  • Minimum five (5) years of progressive customer service experience in a financial assistance office, with recent in-depth knowledge of OSAP and related grants, bursaries and sub-programs.
  • Strong technical background with experience in relational database systems, Microsoft Excel, Microsoft Word, Ministry OSAP.
  • Experience with PeopleSoft Financial Aid Module preferred.

A combination of relevant experience and education may be considered as equivalent to the above requirements in the event that there are no internal applicants that meet the qualifications as posted. Equivalency will be assessed by the talent acquisition team.

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