Fluid Technology Specialist

2 days ago

Scarborough Village, Ontario, Canada Armstrong Fluid Technology Full time
Join Armstrong Fluid Technology as a Customer Service Representative

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

Your Role

As a Customer Service Representative, you will take on a pivotal position by maintaining all aspects of the customer service relationship, including contract verification, order processing, scheduling, follow-ups, and communicating customer needs to all necessary departments. You'll strive to exceed our quality expectations and foster satisfaction through a variety of responsibilities.

Key Responsibilities
  • Maintain communication directly with customers, being attentive to individual customer requirements, and ensuring a proactive and efficient response to customer needs.
  • Handle customer complaints ensuring a satisfactory resolution for both the customer and the business.
  • Provide timely responses to customer queries, ensuring to document all correspondence via email including confirmation of verbal discussions.
  • Follow all established policies and procedures ensuring standards of service to customers and business objectives.
  • Proactively communicate with internal team members and other departments in order to provide Value and Solution Selling initiatives to customers.
  • Regularly maintain records of approved customer contracts to ensure accurate order processing.
  • Maintain customer data files to ensure accuracy of recorded information.
  • Process customer-change orders and notify the appropriate departments.
  • Enter and acknowledge customer orders on the Manufacturing Planning System.
Requirements
  • College certificate or diploma in Customer Service or Business, or equivalent working experience.
  • Minimum five-years' experience in a corporate Customer Service role, providing Value & Solution Selling.
  • Experience as a team leader within a Customer Service-oriented role considered a strong asset.
  • Experience working in industrial/manufacturing settings preferred.
  • Working knowledge of HVAC industry considered an asset.
What We Offer

By joining us, you'll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

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