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Assistant Outlets Manager

2 months ago

Richmond, British Columbia, Canada Accor Full time

About the Role:

We are seeking a highly motivated and experienced Food and Beverage Operations Manager to join our team at Fairmont Vancouver Airport. As a key member of our leadership team, you will be responsible for leading and supporting the Food and Beverage team to deliver exceptional dining experiences for our guests.

Key Responsibilities:

  • Lead and support the Food and Beverage team to achieve business objectives and deliver exceptional guest experiences.
  • Provide operational leadership and direction for the day-to-day operations of the Outlets, focusing on service, logistics, and quality.
  • Create and maintain an engaged work environment that fosters a welcoming and personalized experience for our guests.
  • Conduct daily line-ups with the team to review hotel information, service standards, and specials.
  • Ensure brand standards are maintained with the highest standard of quality and visual appeal.
  • Handle guest concerns and react quickly, logging and notifying the relevant areas.
  • Assist with scheduling team members to align with labor management standards.
  • Communicate effectively with all departments and strive for guest feedback.
  • Work with the team on new offerings and actively share ideas, opinions, and suggestions to improve the environment and dining experience.
  • Balance operational, administrative, and colleague needs by focusing on guest feedback surveys, colleague feedback surveys, and financial results.
  • Assist in overall F&B management responsibilities as needed.
  • Follow department policies, procedures, and service standards.
  • Follow all health and safety policies.

Requirements:

  • Service-focused personality with a passion for food and beverage.
  • Previous experience in a similar leadership role.
  • Proactive, with a demonstrated eye for detail and the ability to manage multiple functions while meeting deadlines.
  • Strong interpersonal and problem-solving abilities, with the ability to lead by example.
  • As a condition of employment, you must be fully vaccinated against COVID-19 and able to provide appropriate proof prior to start date.
  • Previous point-of-sale system experience required, preferably Silverware.