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Automation Support Specialist, Technical Services

2 months ago

Ottawa, Ontario, Canada Adobe Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Adobe. As a Technical Support Specialist, you will be responsible for providing technical support for our global customer base, handling technical issues, and ensuring our customers are set up for success.

Key Responsibilities:

  • Field questions and log high-priority issues
  • Meet with customers regularly to discuss technical issues and provide solutions
  • Manage difficult situations while working with the extended Adobe Support team
  • Anticipate and avoid issues, identify and mitigate against risk
  • Document all customer cases, customer problem interactions, and customer environment details

Requirements:

  • Java Development Experience
  • Experience with JavaScript, HTML, CSS, XML, Docker/K8s
  • Windows/Linux server knowledge
  • Performance tuning and optimization
  • Bachelor's Degree or equivalent experience
  • At least 3 years of full-time experience in customer care/customer support or related field

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

About Adobe:

Adobe is a global leader in digital media and marketing solutions. Our mission is to empower creativity and innovation for individuals and organizations around the world.