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Customer Support Associate
3 months ago
We are seeking a dedicated Customer Support Associate to enhance our service delivery at Mobile Snap. This role is pivotal in ensuring customer satisfaction and managing inquiries effectively.
Key Responsibilities- Event Coordination: Organize and manage special promotional events.
- Customer Interaction: Address and resolve customer complaints and concerns promptly.
- Information Provision: Respond to inquiries and provide detailed information regarding our services.
- Billing Management: Facilitate billing processes for services rendered.
- Refund Processing: Handle requests for refunds and credits efficiently.
- Service Explanation: Clearly explain the types and costs of services available.
- Documentation: Issue receipts and maintain accurate records.
- Office Administration: Perform general office duties to support operations.
- Complaint Logging: Receive and document customer complaints systematically.
- Payment Processing: Manage the receipt of payments.
- Education: No formal degree, certificate, or diploma required.
- Experience: Previous experience in a similar role is considered an asset.
- Employment Type: Permanent position.
- Language Requirement: Proficiency in English is essential.
- Work Hours: Full-time position requiring 40 hours per week.
