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Customer Service Operations Supervisor
3 months ago
We are looking for a Temporary Full-Time Customer Service Operations Supervisor to be part of our Community Services division. AbleLiving Services, a member of the Thrive Group, is a not-for-profit entity that delivers services funded through the Local Health Integration Network. Established in 1978, we have continuously evolved to provide exceptional support for individuals with disabilities, seniors, and those requiring long-term chronic ventilation assistance.
What We Offer:
- Healthcare of Ontario Pension Plan (HOOPP)
- Competitive salary packages
- Continuous education, training, and professional development opportunities
- Tuition reimbursement programs
- Employee Assistance Program
- Signing bonus of $500
Thrive Group is proud to be recognized as one of Canada's Great Places to Work, with accolades including:
- Top 50 Best Workplaces in Canada (2024)
- Best Workplaces for Giving Back (2023)
Reporting to the Assistant Director, this role encompasses a variety of administrative, customer service, and scheduling responsibilities. The position involves coordinating aspects of client and staff onboarding, managing scheduling, cancellations, and emergency coverage for temporary staff absences. The role includes processing applications and referrals for client services, which involves preliminary screening, consent, and risk management. Additionally, it entails providing customer service and reception duties, including complaint resolution, document management, and communication through various channels.
Key Responsibilities:- Act as the first point of contact for clients and community stakeholders, addressing service inquiries as assigned.
- Mentor Customer Service Associates (CSAs) to ensure a high-quality, customer-focused approach.
- Provide initial training and orientation for new CSAs.
- High school diploma required; certification in business administration or a related field preferred.
- Demonstrated ability to deliver exceptional customer service with a solution-oriented mindset.
- Minimum of two years of administrative experience; proficiency in Microsoft Word, Excel, and PowerPoint is essential.
- Leadership experience is advantageous.
- Familiarity with scheduling systems and data collection software is preferred.
- Knowledge of human resources practices, labor laws, and customer service standards is an asset.
- Experience in a community-based, non-profit setting is preferred.
- Proficient in English with strong verbal and written communication skills.
- Excellent organizational skills with a keen attention to detail and the ability to multitask effectively.
- A valid driver's license and reliable transportation are required.
At Thrive Group, we are committed to equity, diversity, and inclusion, aligning our values with teamwork, honesty, respect, innovation, versatility, and excellence. We strive to attract and retain a diverse workforce that reflects the communities we serve.
