Guest Service Supervisor

1 month ago

Calgary, Alberta, Canada Holiday Inn & Suites Calgary South - Conference Ctr Full time
Job Title: Guest Service Supervisor

We are seeking a highly motivated and experienced Guest Service Supervisor to join our team at Holiday Inn & Suites Calgary South - Conference Ctr. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Supervise and coordinate the work of front desk staff, ensuring efficient and effective service delivery.
  • Assist guests with special needs, providing personalized support and solutions.
  • Coordinate and review work, ensuring tasks are completed to a high standard.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, and machinery, arranging repair work as needed.
  • Requisition materials and supplies, ensuring business continuity and customer service delivery.
Requirements:
  • 1-2 years of experience in a supervisory role, preferably in the hospitality industry.
  • Secondary (high) school graduation certificate.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Knowledge of hotel operations, customer service principles, and supervisory practices.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer, committed to diversity and inclusion. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

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