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Senior Manager
2 months ago
Job Summary:
The challenges and opportunities of a continuously evolving business make leadership at Apple Inc. a rewarding career. As a Senior Manager, you will lead the staff and operations of one or more store areas and seek solutions and results that create a high-performing work environment.
Key Responsibilities:
- Lead the sales and customer support teams by example, finding solutions to create and maintain a high level of customer focus.
- Guide other leaders to inspire top performance from their teams.
- Monitor multiple lines of business within the store to achieve operational objectives.
- Collaborate with corporate business partners to report results.
- Develop strong relationships across teams and with customers to create an environment that enhances loyalty for Apple products and services.
Preferred Qualifications:
- Ability to collaborate with the store leadership team to develop strategic plans across multiple business groups, improving processes and surpassing standards to drive the business in the store.
- Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results.
- Experience adapting to challenges, providing support, and guiding communications in a constantly changing retail environment.
- At least five years of experience in a customer-facing sales setting.
- Cross-industry experience is welcome.
- Possession of a passion for learning about Apple technology and products.
- Fluency in English (both written and spoken) and the local language. Multilingual ability is a plus.
- Flexibility with your schedule, with work hours based on business needs.
