Customer Service Representative

2 months ago

Vancouver, British Columbia, Canada Otter Co-op Full time

**About Otter Co-op**

At Otter Co-op, we are a diverse and growing organization that has been serving the Lower Mainland, Fraser Valley, and BC Interior since 1922. With over 100 years in business and over 1000 team members, we are proud to be a locally owned and community-minded member of the neighborhoods we live, work, and play in.

**Our Business**

We operate three food and pharmacy stores, thirty-one Angry Otter liquor stores, two feed mills, two bulk petroleum facilities, the Angry Otter Tap & Forno and Brewery in North Vancouver, the Highwayman Pub in Abbotsford, the Highwayman pub in South Surrey, and twenty-five gas station/convenience stores.

**Job Summary**

We are seeking a highly motivated and customer-focused Liquor Store Associate to join our team at our Point Grey location. As a Liquor Store Associate, you will be responsible for providing excellent customer service, processing register transactions, and maintaining a clean and organized store environment.

**Key Responsibilities**

  • Provide excellent customer service to guests in a courteous and efficient manner
  • Process register transactions, refunds, and returns, and activate gift cards
  • Ensure register drawer is balanced at the end of shift following company procedures
  • Stock, face, and rotate products on the shelves
  • Receive, check, and put away deliveries
  • Keep store and storage areas clean and organized
  • Utilize product knowledge to promote sales
  • Perform other duties as assigned

**Requirements**

  • Liquor retail experience is preferred
  • Serving it Right license is required
  • Enjoy working in a fast-paced, dynamic environment
  • Team player with strong communication skills
  • Problem solver and quick learner
  • WSET accreditation is an asset
  • Ability to physically lift, push, pull up to 50 lbs. on a regular basis and stand for full 8 hour shift
  • Must be committed to a SAFE working environment
  • Must be over 19 years of age to be considered
  • Must have open availability and able to work a variety of shifts that include mornings, afternoons, and late evenings

**What We Offer**

  • Competitive wages
  • Wage increases based on hours worked and meeting expectations in the position
  • Annual bonus program for all eligible team members
  • For eligible positions: comprehensive benefits package and an employer-matched pension plan
  • Team discount on gas, liquor, food, fashion, hardware, feed, and restaurant purchases
  • Co-op membership with an annual dividend payment on qualified purchases
  • Education assistance program
  • Learning opportunities to grow and develop and to foster a culture of teamwork and innovation

**Why Work with Us**

We are committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community, and Excellence. We embrace diversity and inclusion, and we're working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

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