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Community Engagement Manager

3 months ago

Toronto, Ontario, Canada Scotiabank Full time

Position Overview: The Community Engagement Manager plays a pivotal role in the success of the Fraud Management Division within Canada, ensuring that specific individual objectives, strategies, and initiatives are effectively executed to support the overarching business goals.

Key Responsibilities:

  • Ensure all operations comply with applicable regulations, internal policies, and established procedures.
  • Actively contribute to the Fraud strategy by utilizing advanced analytical techniques to enhance fraud prevention capabilities across various products within Canadian Banking, including Day-to-Day Banking, Credit Cards, Unsecured Lending, Mortgages, and Global Payments.
  • Foster a customer-centric culture to strengthen client relationships and leverage broader banking partnerships, while collaborating closely with Fraud Operations and business partners to identify areas for enhancement.
  • Develop, implement, and monitor fraud prevention strategies for various banking products, utilizing data mining tools and advanced analytical skills.
  • Identify opportunities to improve existing fraud strategies, procedures, and policies, and regularly report on the performance of current fraud initiatives within Canadian Banking.
  • Recognize and escalate fraud risks that exceed the established Risk Appetite.
  • Lead or participate in the identification, development, and execution of new initiatives.
  • Support a variety of projects and initiatives across the Fraud Management Division, ensuring alignment with the Bank's risk appetite and culture in daily operations and decision-making.
  • Pursue effective and efficient operations while ensuring compliance with operational risk, regulatory compliance, AML/ATF risk, and conduct risk frameworks.

Qualifications:

  • A university degree in statistics, mathematics, or computer science.
  • 3-5 years of analytical experience, preferably in Fraud Analytics or Risk Management.
  • Proficient in coding and managing large datasets (SQL, SAS, R, Python).
  • Experience with fraud management platforms is highly desirable.
  • Strong skills in prioritization, planning, analysis, presentation, project management, and relationship building.
  • Excellent communication skills are essential for interacting with clients, vendors, and management.
  • Ability to lead strategic projects that significantly impact business growth.

Company Commitment: Scotiabank is dedicated to fostering an inclusive workplace that values diverse perspectives and experiences. We are committed to making a positive impact in our communities for our customers and ourselves.

Our Purpose: Guided by our mission of "for every future," we assist our customers, their families, and communities in achieving success through a comprehensive range of financial products and services.

If you require accommodations during the recruitment process, please inform our Recruitment team.