Community Engagement Specialist

1 month ago

Toronto, Ontario, Canada OMERS Full time
Community Manager

At OMERS, we're committed to creating a workplace that empowers your impact. We're a global real estate investor, developer, and manager, and we're looking for a talented Community Manager to join our team.

About the Role

We're seeking a highly motivated and experienced Community Manager to partner with our property teams to deliver building events and programs that maximize the sense of community. As a key member of our engaged and high-performing team, you'll be responsible for:

  • Elevating the customer experience for all occupants of our office buildings in Toronto
  • Researching and applying best-in-class hospitality-level engagement to differentiate our experience for customers in office
  • Leveraging our scale and regional budget to develop and deploy city-wide on-premises and virtual events to engage and develop community
  • Liaising with key customer contacts to collaborate and develop effective occupant engagement
  • Strategizing, creating, sourcing, and negotiating partnerships that drive engagement and potential revenue through lobby and onsite engagements at our properties
  • Managing not-for-profit/charitable relationships, programs, and activations
  • Ensuring site teams have necessary training and resources to execute programs
  • Leveraging onsite amenities, retailers, and alternate programs to drive customer engagement across the entire occupant population
  • Being a resource to our retail customers to offer expertise to drive further alignment and partnership
  • Creating frictionless feedback opportunities for customers to continuously improve, refine, and recreate engagements with customers
  • Participating in the collation, analysis, and understanding of data around event participation and effectiveness, including as it relates to our ESG priorities
  • Tracking budget on a monthly/quarterly basis for region and properties
  • Providing analysis on effectiveness, ROI, and recommendations
  • In partnership with corporate and site partners, establishing initiatives that will maximize exposure within budget parameters
  • Collaborating with site teams to ensure property engagement collaterals are up to date reflecting community building initiatives, providing communication and event templates across all properties
  • Coordinating with local groups, including Business Improvement Associations and media, to ensure regular and broad exposure, leveraging all opportunities for positive promotion
Requirements

To succeed in this role, you'll need:

  • A post-secondary degree with a Marketing (Advertising/Public Relations), Communications, or Business major
  • Minimum of 5 years of combined experience in marketing, communications, and/or customer service; shopping center marketing is an asset
  • Minimum 2 years of project management experience
  • Outstanding time management and organization skills; able to handle multiple priorities
  • Excellent written and verbal communication skills, including the ability to communicate internally and externally and with all levels of management with professionalism, courtesy, and credibility
  • Proficient in all Microsoft Office Programs, Asana, and Adobe Creative Suite
  • Ability to develop creative, engaging, and original content and displays
  • Strong analytical and problem-solving skills
  • Knowledge of search engine optimization (SEO) and web metrics
  • Ability to work to deadlines and stay calm in a pressured environment
  • Highly motivated with a positive can-do attitude
  • Cross-functional team player
  • Proficient in budget and event management
  • Some weekend and evening shifts may be required
About OMERS

Our purpose is to strengthen economies and communities through real estate. We're an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. We're proud to be a people-first culture that values diversity, equity, and inclusion.

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