Program Manager, Community Engagement

2 months ago

Toronto, Ontario, Canada Fable Full time
About Fable

Fable is a mission-driven organization and the leading digital accessibility platform powered by people with disabilities. We help enterprises build accessible user experiences by engaging people with disabilities (our Community) through user testing and market research. Collaborating with some of the largest enterprise companies, we work directly with our Community to make products more accessible for over 1 billion people who live with disabilities.

About the Role

Fable empowers individuals with disabilities to actively participate in and shape society by equipping them with professional skills, on-the-job learning, and work experience through our three core products, Fable Engage, Fable Upskill, and Fable Pathways.

Key Responsibilities

  • Community Governance: Shape and refine the Community's structure and governance, ensuring scalability and sustainability.
  • Process Optimization: Implement new tools and workflows to optimize existing processes.
  • Training and Upskilling: Create assessment, training, and personalized upskilling programs that scale.
  • Engagement Campaigns: Leverage product capabilities and third-party productivity tools to create robust engagement campaigns.
  • Recruitment and Partnerships: Support recruitment and partnership efforts by leveraging your existing network of industry contacts and advocates.
  • Change Management: Adeptly navigate through change and uncertainty as we expand.

Key Qualifications and Assets

  • Education: Bachelor's degree in a relevant field (such as Business Administration, Communication, Instructional Design, or Education), or equivalent experience.
  • Professional Network: Well-established connections within the industry to aid in recruitment and forming partnerships.

Experience

  • Program or Community Management: 5+ years of experience in program or community management, demonstrating a strong track record of success.
  • Accessibility Experience: 3+ years of experience working with individuals with disabilities, preferably in a community, advocacy, and or professional context.
  • Learning Program Development: Experience creating learning programs with self-paced and live training components.
  • Start-up Experience: Experience in a growing start-up or small business.

Skills

  • Technical Expertise: Experienced with project management and marketing automation tools (e.g., Asana, Trello, HubSpot).
  • Learning Management Systems: Comfortable using learning management systems (LMS) and knowledgeable about best practices in instructional design.
  • Data Analysis: Strong skills in data analysis and familiarity with business intelligence tools (e.g., Tableau, Power BI) for informed decision-making.

Strategic Planning

  • Community Engagement: Skilled in contributing to and implementing comprehensive plans to boost Community engagement and scalability.

Data-Driven Approach

  • Problem Solving: Expertise in utilizing data to address challenges, make strategic decisions, and enhance Community programs continuously.

Training Development

  • Training Design: Proven ability to design and deliver impactful training and assessment programs, as well as tailored upskilling initiatives.

Effective Communication

  • Communication Skills: Excellent verbal and written communication skills for engaging with diverse audiences, including internal teams and external partners.

Problem Solving

  • Complex Problem Solving: Strong problem-solving capabilities, especially in managing and resolving complex issues during periods of change.

Collaboration

  • Interpersonal Skills: Exceptional interpersonal skills for building and maintaining collaborative relationships with stakeholders, contractors, and vendors.

Community Engagement

  • Engagement Campaigns: Experienced in developing and managing engagement campaigns, with the ability to monitor and adjust strategies based on key metrics.

Advocacy

  • Disability Advocacy: Committed to representing and amplifying the voices of community members, ensuring their needs and feedback are acknowledged and addressed.

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