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Lead Consultant for Ceridian Dayforce HCM

3 months ago

St John's, Newfoundland and Labrador, Canada BDO Canada Full time

Prioritizing People, Every Day

At BDO, we are grounded in fostering positive connections with our employees and clients. Our professionals deliver outstanding service daily, providing clients with trustworthy advice and insights. In return, we cultivate an award-winning environment that emphasizes a people-first culture, prioritizing your personal and professional development.

Your Role

BDO Canada is seeking a Ceridian Dayforce HCM Team Lead to enhance our Solution Operations (Managed Services) team, with the flexibility to work remotely across Canada.

Position Overview:

The Ceridian Dayforce Team Lead plays a pivotal role within the Solution Operations practice at BDO Canada, concentrating on the effective execution, advancement, and expansion of the Ceridian Dayforce Operations Program. This position requires a seasoned expert with at least 5 years of experience in managing client engagements and leading a team while leveraging their technical, analytical, and leadership abilities to ensure exceptional service delivery and client satisfaction.

Key Responsibilities:

  1. Drive the ongoing delivery and enhancement of the Ceridian Dayforce Operations program.
  2. Offer expert guidance and leadership to both internal teams and external clients, ensuring alignment with industry best practices and service expectations.
  3. Manage the overall workload and assignments of the team, including incident and request management, ensuring prompt resolution and minimal disruption to client operations.
  4. Create and maintain troubleshooting documentation, diagnostic tools, and knowledge repositories to improve service efficiency and effectiveness.
  5. Oversee the optimal use of functional and technical resources, ensuring all Knowledge Transfer Plans are current and effectively executed.
  6. Strategically cultivate client relationships, setting and managing expectations among all stakeholders.
  7. Lead, mentor, and develop a team of technology professionals, promoting a culture of continuous improvement and service excellence.
  8. Contribute to the strategic planning and development of service offerings, identifying opportunities for growth and enhancement.
  9. Ensure compliance with the company's architectural and delivery management standards, providing ongoing feedback for service improvements.

Success Metrics for Your Role:

  1. Exhibiting a high level of technical expertise and leadership, reflecting BDO's core values of Integrity, Respect, and Collaboration.
  2. Delivering consistent, high-quality service that meets clients' ongoing operational needs and challenges.
  3. Actively engaging in and promoting a culture of innovation and continuous improvement within the managed services environment.
  4. Committing to ongoing personal and professional development to stay at the forefront of industry trends and best practices.

Your Qualifications and Education:

  1. Minimum of 5 years of experience in executing Ceridian Dayforce HCM engagements.
  2. Certification in Ceridian Dayforce HCM.
  3. Proven ability to address complex problems in dynamic and diverse environments.
  4. Excellent time management and organizational skills, with a strong attention to detail.
  5. Extensive knowledge of ITIL best practices, with relevant certifications preferred.
  6. Exceptional communication and customer service skills, capable of managing and exceeding client expectations.
  7. Strong leadership and team development skills, with a history of mentoring and developing high-performing teams.
  8. Experience in business process mapping, change management, and effectively managing multiple engagements simultaneously.
  9. Solid understanding of common HCM business practices, with additional certifications in related fields being a significant asset, such as:
  10. Canadian Payroll Association certification.
  11. Ceridian Canadian Payroll certification.
  12. Ceridian Canadian Benefits certification.

Benefits:

  1. Opportunity to work remotely from anywhere in Canada.
  2. Being part of a respected and supportive team that values your input and expertise.
  3. Access to continuous learning and development opportunities.
  4. Inclusive and innovative work culture focused on service excellence and career growth.

Why Choose BDO?

Our people-first approach to talent has earned us recognition among Canada's Top 100 Employers. This acknowledgment is a testament to our commitment to providing an environment where you can thrive.

Our firm is dedicated to ensuring your success in the following ways:

  1. We empower you to engage with how we evolve, contributing to the success and growth of BDO in Canada.
  2. We support your professional development within our services, industries, and markets through extensive learning opportunities.
  3. We assist you in achieving personal goals outside of work and making a positive impact in your community.

Community Engagement: BDO actively participates in community initiatives, supporting local charities and events, providing opportunities for you to contribute to your community.

Comprehensive Rewards: We offer competitive compensation that recognizes your contributions, along with flexible benefits from day one and a leading personal time off policy. We are committed to supporting your overall wellness beyond working hours.

Inclusive Culture: We believe every employee should have the opportunity to succeed. Our commitment to a workplace culture of respect, inclusion, and diversity is reflected in our leadership and practices.

Flexibility: All BDO personnel are expected to balance their time between working in the office, at client sites, and virtually, unless alternative arrangements are made.

Code of Conduct: Our Code of Conduct establishes clear standards for business conduct, reflecting our shared values and guiding principles.

Ready to make an impact at BDO? Click "Apply now" to submit your resume to our Talent Acquisition Specialists.

To explore additional opportunities at BDO, visit our careers page.