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Restaurant Operations Manager
2 months ago
A&W Restaurants Inc is seeking a permanent full-time Restaurant Operations Manager to join their team in Whitehorse, Yukon Territories.
Compensation: $65,000 per annum, including guaranteed allowances, in addition, up to 15% base salary bonus paid quarterly depending upon the restaurant's results.
We offer various benefits which include an extensive single or family Medical/Dental Benefit which comprises of Pharmaceuticals, Hospital Care, Paramedical, Medical Equipment, Travel, Visioncare, Long Term Disability, Basic and Optional Life, AD&D and Critical Illness, along with an optional Group RSP, vehicle and cell phone allowances and free meals.
Job Type: Full-time, permanent position. Work includes various shifts (Days, Evenings and Weekends).
The McMurray Group is a franchise company with 47+ A&W restaurants extending across British Columbia, Saskatchewan and the Yukon Territories. We take pride in offering our employees a job like no other, and a work environment that can't be found anywhere else. Our working environment is based on respect and listening. Everyone's efforts and results are recognized and celebrated.
Duties and Responsibilities:
Operations
- Manages the restaurant to ensure a good balance of the key goals of speed, quality, service, cleanliness and profit.
- Maintains A&W standards and conducts Performance reports regularly; recognizes areas needing improvement and takes action where necessary.
- Schedules staff to provide an excellent customer experience while meeting the restaurant's labour cost goals.
- Makes sure equipment and facility is in good condition and makes arrangements for all repairs.
Human Resources
- Recruits and hires hourly staff to ensure the restaurant's goals are met.
- In conjunction with the Area Manager makes decisions regarding the hiring and promotion of supervisors and Assistant Managers.
- Trains and develops staff to ensure restaurant goals and standards are met.
- Confronts poor performance in a timely and appropriate manner.
- Develops a healthy working climate through day to day behaviour and semi-annual climate meetings.
- Ensures compliance with provincial employment standards, WCB and Health Board regulations.
- Has knowledge of and administers all company Human Resource policies.
Financial
- Ensures restaurant profitability by managing revenues and costs to levels agreed upon in the annual profit planning process.
- Participates in the annual profit planning process.
- Ensures daily, weekly and monthly accounting is accurate and completed within the time allowed.
- Ensures compliance with all company cash management policies. Works quickly to resolve any cash problems.
Customers
- Ensures that cleanliness standards and safe food handling practices are met.
- Handles all complaints and customer involved incidents according to company policy and ensures staff are trained in service recovery.
