Retail Operations Specialist

3 weeks ago


Québec, Quebec, Canada Sephora Full time
Job Overview:
The Operations Consultant collaborates closely with the Operations Supervisor to ensure effective stockroom management and timely merchandise updates.

Key Responsibilities:
Client Engagement:
  • Deliver exceptional, professional, and knowledgeable service to customers during store hours.
  • Support the training of fellow cashiers and consultants on Point-Of-Sale (POS) systems.
Store Presentation:
  • Help uphold cleanliness and organization standards within the cashier area.
  • Stay informed about and assist in implementing SEPHORA's merchandising strategies.
  • Engage in initiatives aimed at minimizing inventory loss.
Merchandising and Operations:
  • Execute timely receipt and processing of shipments.
  • Organize and maintain the stockroom according to company guidelines.
  • Handle transfers, damages, and testers in compliance with company policies.
  • Check in all visual merchandising elements and report any missing or damaged items to the Operations Supervisor.
  • Ensure adherence to safety and cleanliness standards at all times.
  • Communicate any inventory concerns to Supervisors or Store Managers.
  • Ensure compliance with sampling policies and procedures.
  • Participate in inventory management activities.
  • Designated consultants will receive cross-training in cashier duties.
Qualifications:
  • 1-2 years of experience in retail or client service, preferably in a stockroom role.
  • Strong computer, arithmetic, and organizational skills.
  • Ability to manage multiple tasks while remaining attentive to customer and business needs.
  • Effective time management, problem-solving, and communication abilities.
  • High School diploma or equivalent.
  • Flexible availability, including evenings, weekends, and holidays.
Physical Requirements:
  • Ability to work in a fragrance-filled environment.
  • Capable of lifting and carrying up to 50 pounds.
  • Ability to bend and stretch to stock shelves.
Company Overview:
Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, is recognized as a leader in the beauty industry, offering an unmatched selection of prestige products and exceptional customer service. With approximately 1,900 stores across 29 countries, Sephora continues to expand its presence in North America, providing a unique shopping experience that combines innovation and expertise.

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