Vice President of Client Management Centre

3 weeks ago

Toronto, Ontario, Canada Farber Group Full time
About Farber Group

Farber Group is a leading provider of debt relief and financial services, dedicated to helping individuals and businesses overcome financial challenges and achieve a brighter future. With over 230 employees across Canada, we have helped over 150,000+ Canadians get out of debt and start rebuilding their lives and businesses.

Job Title: Vice President, Client Management Centre

We are seeking an experienced and strategic leader to join our team as Vice President, Client Management Centre. Reporting directly to the CEO, this role will play a vital strategic role within the firm, leading a team of 70+ back-office professionals.

Key Responsibilities:
  • Design, evaluate, and implement back-office strategy to drive business growth and improve client experience
  • Manage the impact and delivery of change, leveraging technology and data to drive system improvements
  • Transform the team's culture to be data and metric driven, focusing on world-class client service, operational excellence, and continuous improvement
  • Partner with senior leaders to develop and execute plans to standardize processes, improve operational capabilities, and increase operational efficiency and effectiveness
Requirements:
  • Minimum of ten years' experience in financial services or relevant experience with a focus on back-office operations, process improvement, and/or technology
  • Bachelor's degree in Information Technology, Business, Business Administration, or equivalent experience
  • Experience with robotic process automation is an asset
  • Ability to lead, engage, influence, and drive performance with key stakeholders to ensure all requirements are achieved
Why Join Farber Group?

At Farber Group, we're committed to helping people and businesses achieve financial stability and success. We offer a dynamic and inclusive work environment, with opportunities for professional growth and development. We encourage applications from all qualified candidates who represent the diversity of Canada.

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