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Food Service Operations Manager

2 months ago

Duncan, Canada GB Emmet Holdings Inc. Full time
Job Title: Food Service Operations Manager

We are seeking a highly skilled Food Service Operations Manager to join our team at GB Emmet Holdings Inc. The successful candidate will be responsible for overseeing the day-to-day operations of our food service department, ensuring that all aspects of food preparation, presentation, and service meet the highest standards of quality and safety.

Key Responsibilities:
  • Operations Management: Oversee the planning, organization, and execution of food service operations, including menu planning, inventory management, and supply chain logistics.
  • Staff Supervision: Supervise and train a team of food service staff, including cooks, servers, and hosts/hostesses, to ensure that they are meeting the highest standards of quality and service.
  • Customer Service: Ensure that all customers receive exceptional service, including responding to customer complaints and resolving issues in a timely and professional manner.
  • Financial Management: Manage the food service budget, including controlling costs, managing inventory, and ensuring that all financial transactions are accurate and up-to-date.
  • Quality Control: Conduct regular quality control checks to ensure that all food is prepared and presented to the highest standards of quality and safety.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 3 years to less than 5 years of experience in food service operations management.
  • Skills: Excellent leadership and communication skills, with the ability to motivate and train a team of staff.
  • Language: English.
Work Environment:

The successful candidate will work in a fast-paced environment with tight deadlines and repetitive tasks. The ability to work under pressure and maintain attention to detail is essential.

Personal Suitability:
  • Accurate: Ability to maintain accurate records and reports.
  • Client Focus: Ability to provide exceptional customer service.
  • Dependability: Ability to work independently and as part of a team.
  • Efficient Interpersonal Skills: Ability to communicate effectively with staff, customers, and suppliers.
  • Excellent Oral Communication: Ability to communicate effectively in English.
  • Excellent Written Communication: Ability to write clear and concise reports and correspondence.
  • Flexibility: Ability to adapt to changing circumstances and priorities.
  • Organized: Ability to prioritize tasks and manage time effectively.
  • Reliability: Ability to maintain confidentiality and handle sensitive information.
  • Team Player: Ability to work collaboratively with staff and other departments.
Health Benefits:
  • Dental Plan: Comprehensive dental plan.
Support for Persons with Disabilities:
  • Physical Accessibility: Provides physical accessibility accommodations, including ramps and elevators.
  • Visual Accessibility: Provides visual accessibility accommodations, including braille and screen readers.
  • Auditory Accessibility: Provides auditory accessibility accommodations, including transcription software and teletypewriters.
  • Participation in Disability Programs: Participates in government or community programs that support persons with disabilities.
  • Mentorship and Coaching: Offers mentorship and coaching opportunities for persons with disabilities.
  • Awareness Training: Provides awareness training to employees to create a welcoming work environment for persons with disabilities.
  • Inclusive Recruitment: Applies accessible and inclusive recruitment policies that accommodate persons with disabilities.
Support for Newcomers and Refugees:
  • Participation in Newcomer Programs: Participates in government or community programs that support newcomers and refugees.
  • Settlement Support: Assists with immediate settlement needs of newcomers and refugees, including housing, transportation, and childcare.
  • Labour Market Integration: Supports social and labour market integration of newcomers and refugees, including language training and skills training.
  • Recruitment of Displaced Persons: Recruits newcomers and refugees who were displaced by a conflict or natural disaster.
  • Credential Recognition: Supports newcomers and refugees with foreign credential recognition.
  • Mentorship Programs: Offers mentorship programs that pair newcomers and refugees with experienced employees.
  • Cross-Cultural Training: Provides diversity and cross-cultural training to create a welcoming work environment for newcomers and refugees.
  • No Canadian Work Experience Required: Does not require Canadian work experience.
Support for Youth:
  • Participation in Youth Programs: Participates in government or community programs that support youth employment.
  • On-the-Job Training: Offers on-the-job training tailored to youth.
  • Mentorship and Coaching: Offers mentorship, coaching, and networking opportunities for youth.
  • Awareness Training: Provides awareness training to employees to create a welcoming work environment for youth.
Support for Veterans:
  • Participation in Veteran Programs: Participates in government or community programs that support Veterans.
  • Mentorship and Coaching: Offers mentorship, coaching, and networking opportunities for Veterans.
  • Awareness Training: Provides awareness training to employees to create a welcoming work environment for Veterans.
  • Targeted Hiring: Recruits Veterans and other candidates with military experience through targeted hiring initiatives.
  • Transition Support: Assists with immediate transition needs of Veterans, including relocation and housing.
  • Workshops and Resources: Offers workshops, counselling services, or other resources to help Veterans navigate their transition into the civilian workforce.
  • Skills Translation: Supports Veterans in translating their military skills and experience into the language of the civilian job market.
  • Flexible Onboarding: Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace.
Support for Indigenous People:
  • Participation in Indigenous Programs: Participates in government or community programs that support Indigenous people.
  • Mentorship and Coaching: Offers mentorship, coaching, and networking opportunities for Indigenous workers.
  • Cultural Competency Training: Provides cultural competency training and awareness training to all employees to create a welcoming work environment for Indigenous workers.
  • Elder Support: Facilitates access to Elders who can offer support and guidance to Indigenous workers.
Support for Mature Workers:
  • Participation in Mature Worker Programs: Participates in government or community programs that support mature workers.
  • Hiring Policies: Applies hiring policies that discourage age discrimination.
  • Awareness Training: Provides staff with awareness training to create a welcoming work environment for mature workers.
  • Mentorship and Coaching: Offers mentorship, coaching, and networking opportunities for mature workers.
  • Phased Retirement: Offers phased retirement options that allow mature workers to gradually reduce their workload.
  • Phased Re-entry: Offers phased re-entry options for mature workers who are returning to work after retiring.
  • Workspace Accommodations: Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers.
  • Retirement Planning: Offers resources to help mature workers plan their retirement, including financial planning and access to pension and benefits.
Supports for Visible Minorities:
  • Participation in Visible Minority Programs: Participates in government or community programs that support members of visible minorities.
  • Hiring Policies: Applies hiring policies that discourage discrimination against members of visible minorities.
  • Mentorship Programs: Offers mentorship programs that pair members of visible minorities with experienced employees.
  • Cross-Cultural Training: Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.