Underwriting Quality Assurance Specialist

1 week ago

Vancouver, British Columbia, Canada Aviva Full time

**About the Role**

We are seeking a highly skilled and experienced Underwriting Quality Assurance Specialist to join our Personal Insurance Quality Assurance team at Aviva. As a key member of our team, you will play a critical role in ensuring the quality and efficiency of our underwriting processes.

**Key Responsibilities**

  • Lead end-to-end reviews of brokers, MGAs, and internal business units to assess the quality of underwriting and the efficiency of key controls.
  • Draft formal reports and present findings to senior management and brokers.
  • Develop and implement action plans to address any issues or concerns identified during reviews.
  • Monitor and evaluate the implementation of agreed action plans.
  • Support the AVP, PIQA and the team with ad-hoc projects and reports.
  • Collaborate with all Regions and key internal partners to ensure ongoing partnership and collaboration.
  • Monitor regional underwriting practices to ensure compliance with provincial laws and insurance regulations.

**Requirements**

  • Minimum 7 years of Personal Insurance Underwriting experience as a Senior Underwriter, with Quebec regional experience preferred.
  • Bilingualism is a must, with proficiency in French and English.
  • Strong understanding of Aviva systems, including the Broker Portal, Policy Center (Guidewire), and Claim Center.
  • Excellent oral and written communication skills in both French and English.
  • Ability to manage multiple reviews/projects simultaneously within timelines.
  • Strong analytical skills and attention to detail.
  • Phenomenal work ethic, genuine team player, and a very positive attitude.

**What We Offer**

  • Competitive rewards package, including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Exceptional Career Development opportunities.
  • Support for professional development education.

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