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Hospitality Team Lead
2 months ago
We are seeking a highly skilled and experienced Restaurant Supervisor to join our team at Silverstar Brewing Corporation. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our restaurant, providing exceptional customer service, and leading a team of food and beverage servers.
Key Responsibilities- Supervise and Coordinate Staff
- Oversee the activities of food and beverage servers, ensuring that they are meeting our high standards of quality and service.
- Train staff in job duties, sanitation, and safety procedures to ensure a safe and healthy work environment.
- Quality Control and Customer Service
- Ensure that food and service meet our quality control standards, consistently delivering an exceptional dining experience to our customers.
- Address customer complaints or concerns in a professional and courteous manner, resolving issues promptly and efficiently.
- Team Leadership and Development
- Lead and motivate a team of food and beverage servers, providing guidance and support to ensure they are meeting their full potential.
- Develop and implement training programs to enhance staff skills and knowledge, promoting a culture of continuous learning and improvement.
- Administrative and Operational Tasks
- Manage inventory, supplies, and equipment, ensuring that our restaurant is well-stocked and equipped to meet customer demand.
- Monitor and control labor costs, ensuring that we are operating within budget and meeting our financial targets.
- Education and Experience
- Secondary (high) school graduation certificate.
- 2 years to less than 3 years of experience in a supervisory role, preferably in the food service industry.
- Certifications and Licenses
- Serving It Right Certificate.
- Personal Qualities
- Excellent communication and interpersonal skills, with the ability to work effectively with staff, customers, and management.
- Strong leadership and problem-solving skills, with the ability to make sound decisions in a fast-paced environment.
- Ability to work under pressure, maintaining a calm and professional demeanor in challenging situations.
- Work Environment
- Fast-paced restaurant environment, with a focus on providing exceptional customer service.
- Physical Demands
- Ability to stand for long periods, lift up to 25 pounds, and move quickly and efficiently in a fast-paced environment.
