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Customer Service Representative
2 months ago
Are you passionate about delivering exceptional customer service in the financial industry? Scotia iTRADE, a leading Canadian brokerage firm dedicated to empowering investors, is seeking a skilled and motivated Customer Service Representative to join our dynamic team.
As a key point of contact for our valued clients, you will provide comprehensive support and guidance on a wide range of account inquiries, trading activities, and product information. Your expertise and dedication will play a vital role in ensuring a positive and rewarding experience for every client interaction.
Your responsibilities will include:
- Providing prompt and efficient responses to client inquiries, demonstrating a deep understanding of their needs and concerns.
- Leveraging your problem-solving skills to effectively address client issues and deliver tailored solutions that exceed expectations.
- Cultivating strong relationships with clients by offering personalized guidance and support throughout their investment journey.
- Contributing to a collaborative and supportive team environment, fostering a culture of excellence and continuous improvement.
We are looking for individuals who possess:
- Fluency in both English and French, enabling clear and effective communication with our diverse clientele.
- A comprehensive understanding of investment products and settlement procedures, ensuring accurate and informed guidance to clients.
- The ability to thrive in a fast-paced environment with fluctuating demands, maintaining composure and professionalism at all times.
- Exceptional written and verbal communication skills, allowing for clear and concise interactions with clients.
- Strong time management and prioritization abilities, ensuring efficient handling of multiple client requests simultaneously.
- A positive attitude and a genuine passion for delivering exceptional customer service.
Scotia iTRADE offers a rewarding career opportunity within a leading financial institution. We provide competitive compensation, comprehensive training programs, and a supportive work environment that values diversity and inclusion.
