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Client Care Specialist

2 months ago

Kitchener, Ontario, Canada Equitable Full time
Client Care Representative Role

At Equitable, we're committed to delivering exceptional client service and building strong relationships with our clients. As a Client Care Representative, you'll play a critical role in providing expert support and guidance to our clients, helping them navigate our life and critical illness insurance products.

Key Responsibilities:
  • Provide exceptional client service and support via phone, email, and other channels
  • Develop and maintain in-depth knowledge of our life and critical illness insurance products
  • Effectively resolve client inquiries and issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless client experiences
  • Stay up-to-date on product updates, changes, and industry developments
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package, including health, dental, and vision coverage
  • A generous vacation allowance and paid time off
  • Access to our employee resource groups and diversity initiatives
Requirements:
  • Previous experience in a client-facing role, preferably in the insurance industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills

We're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. If you're passionate about delivering exceptional client service and building strong relationships, we encourage you to apply for this exciting opportunity.