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Hotel Front Desk Associate

2 months ago

Edmonton, Alberta, Canada RKS Hotels Group Ltd Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Associate to join our team at RKS Hotels Group Ltd. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room reservations, and maintaining a high level of accuracy in our hotel's operations.

Key Responsibilities
  • Guest Service: Register arriving guests, assign rooms, and ensure a smooth check-in process.
  • Room Management: Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal room utilization.
  • Communication: Answer telephone calls, relay messages, and respond to guest inquiries in a timely and professional manner.
  • Clerical Duties: Perform various administrative tasks, including faxing, filing, and photocopying.
  • Light Housekeeping: Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment for our guests.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a similar role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and attention to detail.
Benefits
  • Health Benefits: Comprehensive health care plan.
  • Free Parking: Free parking available for employees.
Work Environment

Our hotel is located in an urban area, and we offer a dynamic and supportive work environment. We are committed to providing our employees with opportunities for growth and development.