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Department Sales Manager Fashion/ Apparel South Calgary
2 months ago
Job Title: Department Sales Manager – Fashion Apparel
Reports To: Store General Manager
Job Summary: As Golf Town's Department Manager of Fashion Apparel and Footwear, you will be responsible for creating a visually appealing product presentation and ensuring timely merchandise flow from the stock room to the floor. You will be accountable for ensuring an exceptional customer experience, up-to-date staff training, and day-to-day operations.
Key Responsibilities:
- Merchandise Presentation:
- Work as a partner with the Regional Visual Merchandiser to ensure visual standards are maintained and plans are executed in a timely and efficient manner.
- Oversee the implementation of merchandising and advertising guidelines, monitor pricing, and merchandise setup and signage.
- Ensure accuracy and timely completion of price changes and price identification in designated areas.
- Ensure the department is well-stocked, priced, and displayed per company standards to maximize sales opportunities.
- Communicate regularly with management on product requests, outs, hot items, and inventory concerns, as well as staffing requirements.
- Ensure the stockroom is maintained per company standards and the seamless flow of merchandise from the stockroom to the sales floor.
- Handle special order follow-up, including vendor and customer contact.
- Customer Service:
- Ensure customers are provided with the highest level of customer service, emphasizing courteous and knowledgeable assistance to each and every customer.
- Model customer service for associates and promote sales whenever interacting with associates and customers.
- Ensure customers are accurately informed of daily advertising and promotions.
- Training:
- Understand Learning Management System (LMS) training requirements and participate in LMS courses.
- Assist in product training for associates in the department and help conduct in-store product training meetings.
- Assist in ensuring compliance and execution of company customer service and sales training programs.
- Attend vendor clinics for products related to the department(s).
- Ensure all Policies & Procedures (P&P's) are followed in the department.
- Leadership:
- Assist in training associates on sales, customer service, operations, merchandising, product knowledge, and monitor progress.
- Assist in product training for associates in the department and help conduct in-store product training meetings.
- Participate in annual performance evaluations for department associates.
- Lead informative and motivational daily huddles.
- Operations Management:
- Participate in the Manager On Duty (MOD) Program, which requires a complete understanding of all store procedures.
- Walk the floor regularly to manage the floor for daily MOD responsibilities.
- Ensure compliance to all guidelines involved with safety, loss prevention, and cash handling procedures.
Requirements:
- 1-3 years of experience in a fashion retail environment or equivalent relevant experience.
- 1-3 years of clothing/apparel merchandising experience is required.
- Previous management experience would be an asset.
- Affinity for luxury sport apparel and an interest in golf.
- Strong communication skills and sound judgment.
- Prior clothing merchandising and stock planning responsibility required.
- Ability to execute company standards successfully.
- Exceptional interpersonal skills with the ability to adapt to meet a wide range of customer needs.
- Creative, innovative, energetic, and enthusiastic.
Work Hours:
- Flex schedule - some weekends and evenings.
- Work varied shifts, including weekends and holidays.
