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IT Cloud Solutions Expert

2 months ago

Toronto, Ontario, Canada Microsoft Full time $91,000 - $168,400
About the Role

We are seeking a highly skilled Cloud Solutions Architect to join our team at Microsoft. As a key member of our organization, you will play a critical role in delivering proactive services to our customers, including education workshops, assessments, and tailored guidance.

Key Responsibilities
  • Build long-term trusted relationships with customer decision-makers, including Chief Technology and Information Officers, and decision-makers within the customer's business units.
  • Proven leadership and executive presence in person, managing customer communication throughout critical incidents handling, especially toward C-level executives.
  • Broad knowledge of the Microsoft Modern Work Solution, specifically Exchange Online, Endpoint Manager, or Teams.
  • Demonstrate prior technical leadership to drive delivery teams to attend to customer expectations about providing workarounds and helping customers solve their technical issues as quickly as possible.
  • Lead executive committee meetings with customer stakeholders to monitor delivery progress and customer support experience, promoting a proactive agenda.
  • Provide detailed reviews of service disruptions, metrics, and risk management.
  • Ensure Root Cause Analysis findings and remediation plans are integrated into Proactive Support Delivery Projects.
  • Assist and help the customer with addressing any technical delivery concerns/questions related to Microsoft technologies and act as a customer single point of contact for any critical issue/escalation.
  • Support the Customer Success Account Management team joining monthly service review meetings with the customer when necessary to provide progress updates of technical ongoing activities.
  • Lead monthly steering committee meetings with the account team to monitor support experience and follow up on delivery progress, existing blockers, required actions, and support needed.
  • Alignment with Customer Success Account Managers to define proactive activities agenda.
  • Contribute to on-call rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.
Requirements
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
  • Microsoft Certification in two or more of the following technologies preferred: Microsoft Cybersecurity Architect Expert, M365 Administrator Expert, Microsoft 365 Certified: Breadth of technical experience and knowledge, with depth/SME in two or more of the following M365 solutions: Microsoft Intune/Endpoint Manager, Exchange Online, SharePoint Online & Teams, M365 Copilot/Microsoft Security Copilot, Information Protection & Compliance, Governance & Risk Management.
  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
  • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting.
  • 4+ years experience working on technical projects.
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
What We Offer

The typical base pay range for this role across Canada is CAD $91,000 - CAD $168,400 per year.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.