Quality Enhancement Coordinator

1 month ago

Whitby, Canada Home and Community Care Support Services Full time

Job Description

POSITION SUMMARY

COMMITTED TO EXCELLENCE IN CARE - YOUR ROLE AWAITS

The Quality Enhancement Coordinator plays a pivotal role in fostering a culture of excellence within healthcare settings. This position is focused on systematic methodologies aimed at improving patient outcomes, enhancing operational performance, and promoting professional growth. The facilitator will lead initiatives that encourage a patient-centered, evidence-based approach to quality care, ensuring continuous improvement in processes and systems.

The Quality Enhancement Coordinator will leverage technical expertise and knowledge to cultivate quality improvement capabilities that align with best practices across the organization and its partners.

Key Responsibilities:

  • Implement and advocate for quality improvement principles and methodologies to support ongoing enhancement initiatives (such as LEAN Six Sigma, PDSA);
  • Build and maintain collaborative relationships with key stakeholders;
  • Assist healthcare organizations in developing their capacity for quality improvement, measurement, and change management to achieve optimal performance;
  • Foster strong partnerships with healthcare entities to facilitate collaborative efforts in meeting organizational priorities through a commitment to quality improvement;
  • Provide coaching and guidance to organizations on quality improvement methodologies, measurement, and change management;
  • Collaborate with Health Quality Ontario to integrate quality improvement methodologies into action plans;
  • Conduct interviews with patients and caregivers, as well as focus groups, to gather insights that inform quality improvement strategies;
  • Support quality improvement teams in defining value from a patient perspective and offer expertise for ongoing quality enhancement and sustainability;
  • Participate in the design and execution of quality improvement projects, including identifying effective improvement strategies, developing toolkits, and evaluating outcomes;
  • Mentor and guide improvement teams, managers, and leaders in applying quality improvement methodologies to meet and sustain quality objectives;
  • Facilitate cross-organizational quality improvement teams and initiatives;
  • Collaborate with teams to conduct Kaizen events, value stream mapping, and other quality improvement exercises (e.g., root cause analysis, FMEA);
  • Define key quality improvement goals and metrics in partnership with quality improvement teams;
  • Regularly communicate the progress of quality improvement initiatives to relevant stakeholders;
  • Ensure the sustainability and dissemination of new processes;
  • Support quality improvement tracking and reporting, including managing data development, tracking, analysis, and report generation;
  • Provide administrative assistance to the quality program and project office as needed;
  • Other responsibilities as assigned to support the quality improvement team in achieving its objectives;
  • Uphold the mission, vision, and values of the organization while applying the quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value, and improving population health) in daily activities;
  • Utilize quality improvement tools to promote excellence in care delivery and foster a culture of continuous improvement;
  • Promote an inclusive work environment where everyone feels valued and respected;
  • Demonstrate a commitment to fostering a positive culture of equity, inclusion, diversity, and anti-racism.

Required Qualifications:

Educational Background

  • A university degree, complemented by 3-4 years of progressive experience in quality improvement and project management, or an equivalent combination of education, training, and experience.

Experience

  • 3-4 years of progressive experience in quality improvement and project management, or an equivalent combination of education, training, and experience;
  • Training in quality improvement methodologies (such as Lean/Six Sigma, Model for Improvement);
  • Project management experience; PMP certification is an asset;
  • Proven ability to coach, mentor, and facilitate teams and individuals in quality improvement methodologies at all organizational levels;
  • Demonstrated capability to engage and manage diverse stakeholders;
  • Strong facilitation skills to navigate group dynamics;
  • Ability to enhance quality improvement capacity.

Knowledge and Skills

  • Understanding of the healthcare system and related challenges;
  • Proven application of quality improvement skills within the healthcare sector;
  • Knowledge of quality and risk management, performance measurement, and change management;
  • Experience with formal evaluation tools and techniques, capable of leading evaluations related to outcomes, processes, and balancing measures;
  • Proficient in various planning and analysis methodologies, with the ability to foster innovation and provide effective recommendations;
  • Strong analytical skills, including statistical trending, data analysis, and interpretation, with expertise in data management tools;
  • Conflict resolution abilities;
  • Comprehensive understanding of process management and sustainability strategies. Excellent presentation, written, and verbal communication skills, with the ability to communicate effectively at all organizational levels;
  • Ability to influence stakeholders to motivate necessary changes for improved performance;
  • Demonstrated analytical, critical thinking, problem-solving, and decision-making skills;
  • Adaptability to work in a dynamic and evolving environment;
  • Ability to handle sensitive and confidential information with discretion;
  • Strong time management and organizational skills, with the ability to prioritize and balance workload requirements effectively.

Preferred Qualifications:

  • Knowledge of services provided by Home and Community Care Support Services;
  • Proficiency in French or another second language.

Work Schedule:

Monday to Friday, 8:30 AM to 4:30 PM, subject to change based on organizational needs (35 hours per week).

What We Offer:

We recognize that wellness is supported by work-life balance. In a culture that values continuous learning, growth, and innovation, we provide:

  • Competitive compensation packages and benefits;
  • Opportunities for professional development;
  • Membership in a distinguished defined benefit pension plan.

Who We Are:

We are Home and Community Care Support Services, dedicated to serving individuals across Ontario. We collaborate with patients, caregivers, healthcare providers, and community organizations to deliver integrated, patient-centered care.

Our Commitment to Equity, Inclusion, Diversity, and Anti-Racism:

We are committed to fostering a culture of equity, inclusion, diversity, and anti-racism. We strive to attract, engage, and develop a workforce that reflects the diverse communities we serve. We welcome applications from all qualified individuals.

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