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Quality Enhancement Coordinator

3 months ago

Whitby, Canada Home and Community Care Support Services Full time

Job Description

POSITION SUMMARY

FOSTERING A CULTURE OF EXCELLENCE IN CARE

The Quality Improvement Facilitator plays a crucial role in enhancing patient outcomes and optimizing healthcare system performance. This position is dedicated to cultivating a culture of quality, accountability, and continuous improvement across all levels of the organization. The facilitator will lead initiatives that prioritize patient-centered care, utilizing evidence-based practices to drive enhancements in service delivery.

The facilitator will leverage their expertise to build organizational capacity for quality improvement, ensuring that best practices are implemented effectively throughout the healthcare system.

Key Responsibilities:

  • Implement quality improvement methodologies and tools to support ongoing enhancement activities (e.g., LEAN, Six Sigma, PDSA);
  • Foster collaborative relationships with key stakeholders and partners;
  • Assist healthcare organizations in developing their capabilities for quality improvement, measurement, and change management to achieve optimal performance;
  • Cultivate strong partnerships with healthcare providers to align efforts with ministry priorities through a commitment to quality improvement;
  • Provide coaching and mentorship in quality improvement methodologies and change management;
  • Collaborate with Health Quality Ontario to integrate quality improvement strategies into action plans;
  • Conduct interviews with patients and caregivers, as well as focus groups, to gather insights that inform quality improvement initiatives;
  • Support quality improvement teams in defining value from the patient perspective and ensuring sustainability of improvements;
  • Participate in the design and execution of quality improvement projects, including the development of toolkits and evaluation methods;
  • Mentor and guide teams, managers, and leaders in applying quality improvement methodologies to meet targets;
  • Facilitate cross-organizational quality improvement teams and events, such as Kaizen and value stream mapping;
  • Define key quality improvement goals and metrics in collaboration with teams;
  • Communicate progress of initiatives to relevant stakeholders regularly;
  • Ensure the sustainability and dissemination of new processes;
  • Support performance tracking and reporting, including data management and analysis;
  • Provide administrative assistance to the quality program as needed;
  • Other responsibilities as assigned to support the quality improvement team in achieving objectives;
  • Uphold the mission, vision, and values of the organization while promoting a culture of quality improvement.
  • Utilize quality improvement tools to enhance care delivery and foster a culture of continuous improvement.
  • Promote an inclusive work environment where diversity is valued and all individuals feel a sense of belonging.
  • Demonstrate a commitment to fostering a positive culture of equity, inclusion, and anti-racism.

Qualifications:

Educational Background

  • A university degree, accompanied by 3-4 years of relevant experience in quality improvement and project management, or an equivalent combination of education and experience.

Experience

  • A minimum of 3-4 years of progressive experience in quality improvement and project management;
  • Training in quality improvement methodologies (e.g., Lean/Six Sigma, Model for Improvement);
  • Experience in project management; PMP certification is an asset;
  • Proven ability to coach and facilitate teams in quality improvement methodologies;
  • Strong stakeholder engagement and management skills;
  • Advanced facilitation skills to manage group dynamics;
  • Capacity to build quality improvement capabilities within organizations.

Knowledge and Skills:

  • Understanding of the healthcare system and related challenges;
  • Demonstrated application of quality improvement skills in healthcare;
  • Knowledge of quality and risk management, performance measurement, and change management;
  • Familiarity with evaluation tools and techniques, capable of leading formal evaluations;
  • Proficiency in statistical analysis and data management;
  • Ability to resolve conflicts effectively;
  • Excellent communication skills, both written and verbal, with the ability to influence stakeholders;
  • Strong analytical and critical thinking skills;
  • Ability to manage sensitive information discreetly;
  • Exceptional time management and organizational skills.

Preferred Qualifications:

  • Knowledge of services provided by Home and Community Care Support Services;
  • Proficiency in French or another second language is an asset.

Work Schedule:

Standard hours are Monday to Friday, 8:30 AM to 4:30 PM, subject to change as per organizational needs.

What We Offer:

We prioritize wellness and work-life balance within an inclusive culture that supports continuous learning and growth. Our offerings include:

  • Competitive compensation and benefits packages;
  • Opportunities for professional development;
  • Membership in a defined benefit pension plan.

Our Commitment:

We are dedicated to equity, inclusion, diversity, and anti-racism, aiming to attract and develop a workforce that reflects the diverse communities we serve. We welcome applications from all qualified individuals.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.