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Customer Service Operations Lead

2 months ago

St John's, Newfoundland and Labrador, Canada Atlantic Superstore Full time

Position Overview

As a Customer Service Department Manager at Atlantic Superstore, you will play a vital role in ensuring the smooth operation of our front-end areas, including customer service, cash office, and bookkeeping. You'll lead and motivate a team to deliver exceptional customer experiences while driving sales and profitability.

Key Responsibilities

  • Provide direct supervision and guidance to front-end staff, fostering a positive and productive work environment.
  • Develop and implement strategies to maximize sales and gross profit within the department, consistently meeting established targets.
  • Recruit, train, and onboard new part-time employees, ensuring they are well-equipped to provide outstanding customer service.
  • Maintain strict adherence to company policies and employee guidelines, promoting a culture of compliance and accountability.
  • Oversee the cleanliness and safety standards of the department, creating a welcoming and secure environment for both customers and staff.

Qualifications

  • Demonstrated experience in retail operations, with a proven track record of success in customer service roles.
  • Strong leadership skills with the ability to effectively motivate and manage a team of diverse individuals.
  • Excellent communication and interpersonal skills, enabling clear and concise interactions with both customers and colleagues.
  • Flexibility to work various shifts, including evenings and weekends, to meet the needs of our business.