Customer Service Director

4 weeks ago


St John's, Newfoundland and Labrador, Canada THE PLANK Full time
Customer Service Manager

The Plank is seeking a highly skilled Customer Service Manager to lead our team in delivering exceptional customer experiences. As a key member of our operations team, you will be responsible for evaluating daily operations, planning and organizing daily tasks, managing staff, and implementing policies to drive business growth.

Key Responsibilities
  • Evaluate daily operations to identify areas for improvement and implement changes to increase efficiency and productivity.
  • Plan and organize daily tasks to ensure seamless execution and meet business objectives.
  • Manage a team of staff, providing guidance, support, and coaching to ensure they have the skills and resources needed to succeed.
  • Implement policies and procedures to drive business growth, including pricing and credit policies, merchandise procurement, and marketing strategies.
  • Develop and implement marketing strategies to promote our products and services.
  • Plan budgets and monitor revenues and expenses to ensure financial stability and growth.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Conduct performance reviews to evaluate staff performance and provide feedback for improvement.
Requirements
  • 1 year to less than 2 years of experience in a customer-facing role.
  • Permanent employment with a minimum of 30 hours per week.
  • Fluency in English.


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