Hotel Receptionist
1 week ago
We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Almac Motor Hotel. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.
Key Responsibilities- Guest Registration: Register arriving guests and assign rooms in a timely and accurate manner.
- Group Arrivals and Departures: Process group arrivals and departures, ensuring all necessary documentation is completed and guests are aware of hotel policies and procedures.
- Room Reservations: Take, cancel, and change room reservations as necessary, ensuring accurate and up-to-date records.
- Guest Information: Provide information on hotel facilities and services, as well as general information about points of interest in the area.
- Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records.
- Clerical Duties: Perform various clerical duties, including faxing, filing, and photocopying, as required.
- Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
This is a fast-paced environment that requires standing for extended periods. The ideal candidate will be able to work in a dynamic and ever-changing environment, prioritizing tasks and managing multiple responsibilities with ease.
Requirements- Education: Secondary (high) school graduation certificate.
- Experience: Experience is an asset, but not required.
- Language: English is the primary language spoken in this role.
- Work Hours: 35 hours per week.
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