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Customer Service Representative

2 months ago

Halifax, Nova Scotia, Canada GardaWorld Full time

We are seeking a highly skilled and empathetic individual to join our team as a Facilitator at GardaWorld. As a key member of our customer service team, you will play a vital role in ensuring the exceptional experience of our passengers.

Key Responsibilities:

  • Provide exceptional customer service to passengers with diverse needs, including those with hearing loss, vision loss, or limited mobility.
  • Engage with passengers and offer assistance with their belongings and explain the screening process.
  • Work closely with Screening Officers and liaise with front-line stakeholders to ensure passengers receive exceptional customer service.
  • Proactively intervene where required, either in the queue or on the screening line.
  • Maintain up-to-date knowledge on disability-related issues and initiatives, with a focus on those in the transportation sector.

Requirements:

  • Post-secondary education or equivalent work experience.
  • Strong empathy, active listening, and customer service skills.
  • A minimum of 1-3 years of customer service experience.
  • Ability to communicate fluently, clearly, and effectively in both French and English.
  • Ability to adapt to customer needs/situations, provide appropriate solutions or alternatives.
  • Ability to provide physical support to passengers with reduced mobility, upon request.

What We Offer:

  • Permanent employment opportunities in Toronto, ON, Montreal, QC, and Halifax, NS.

We are committed to creating a diverse and inclusive work environment that values the contributions of all employees. If you are passionate about delivering exceptional customer service and making a positive impact, we encourage you to apply for this exciting opportunity.