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Spa Operations Specialist

3 months ago

Oshawa, Ontario, Canada Durham College Full time

Job Title: Spa Operations Specialist

About Durham College:

Durham College (DC) stands as a premier post-secondary institution dedicated to equipping students with the essential skills required for a dynamic job market. Emphasizing experiential learning, guided by knowledgeable faculty, through practical placements, applied research, co-op programs, and various hands-on experiences, DC graduates are recognized for their adaptability and readiness for the evolving workforce. As a pioneer in innovative education, Durham College provides a diverse array of market-responsive programs across numerous fields, including culinary arts, agriculture, business, information technology, construction, health sciences, engineering, social services, and creative arts. Our state-of-the-art campuses serve over 13,700 full-time post-secondary and 2,300 apprenticeship students, offering 145 programs, including six honours bachelor's degrees and nine apprenticeship tracks. Additionally, more than 14,600 students engage in professional and part-time learning opportunities. With over 110,500 alumni globally, Durham College is committed to collaboration, innovation, and sustainability, consistently recognized as one of the GTA's Top 100 employers and one of Canada's Greenest Employers, as well as being named a Top 50 Research College in Canada multiple times. The college contributes significantly to the local economy, with an estimated annual impact exceeding $913 million.

Position Overview:

This is a full-time position within the Spa Operations team.
Department: Faculty of Business
Hours: 40 hours per week (including a one-hour lunch break); Monday to Friday (scheduled between 7:30 AM and 9:30 PM)
Reporting To: Spa Manager, Faculty of Business
Campus Location: Oshawa

Key Responsibilities:

  • Perform routine inspections of facilities to identify and resolve general maintenance and equipment issues.
  • Ensure cleanliness and organization of program lab surfaces, equipment, and furnishings.
  • Manage the receipt, organization, and replenishment of spa consumables and retail merchandise.
  • Assist in maintaining the spa's reception area and retail display shelves.
  • Guarantee the availability of linens for the spa laboratory.
  • Coordinate the repair and upkeep of program equipment.
  • Supervise CTMG, ESMG, and MAST labs during designated open lab hours.
  • Maintain accurate logs and documentation.
  • Support the management of spa software for inventory and client records.
  • Facilitate laboratory setup, breakdown, and proper storage of supplies and equipment.
  • Provide technical support to faculty, staff, and students.
  • Plan and oversee the movement of equipment and supplies.
  • Stay informed about product knowledge and equipment operational requirements.
  • Promote and sell spa services.
  • Assist with tours for external stakeholders.
  • Address and resolve complaints from guests, faculty, and students.
  • Monitor and manage spa inventory levels.
  • Assist with procurement of supplies.
  • Support spa reception duties.
  • Maintain the facility and equipment in optimal condition.
  • Ensure compliance with WHMIS labeling standards.
  • Track usage of spa and onsite program linens.
  • Record and process orders efficiently.
  • Assist with activities involving student employees.

Qualifications:

  • A minimum of a 2-year diploma in Esthetician Spa Management.
  • 1-2 years of relevant operational experience in a spa setting.
  • Current certifications in CPR, First Aid, and WHMIS.
  • Strong administrative and customer service skills.
  • Familiarity with WHMIS, Public Health standards, and Occupational Health and Safety Act regulations.
  • Experience with industry-standard equipment, facilities, and inventory management.