Spa Laboratory Support Specialist

2 weeks ago

Oshawa, Ontario, Canada Durham College Full time
Job Description:

As a key member of the Durham College team, the Spa Laboratory Technologist plays a vital role in ensuring the smooth operation of our spa facilities. This position is responsible for coordinating and maintaining the day-to-day activities of our spa, including inventory management, equipment maintenance, and customer service.



Key Responsibilities:

DC Spa Operations and Maintenance:


  • Conduct regular facility inspections to identify and address general equipment and maintenance issues.
  • Maintain program lab surfaces, equipment, and furniture according to manufacturer's instructions and public health requirements.
  • Oversee students assigned to spa operations as needed during public operational times.
  • Receive, systematically organize, and restock program, spa consumables, and retail products for the DC Spa boutique.
  • Assist with maintaining the spa welcome area and retail boutique shelves.
  • Ensure linens are available for DC Spa lab, on-campus clinic, and placement hours.
  • Coordinate repairs and maintenance with minimal interruption to lab schedules.
  • Monitor CTMG, ESMG, and MAST labs during open lab time for compliance with spa operating procedures and health and safety requirements.
  • Maintain logs and other documentation and report incidents or accidents to the Spa manager.


Customer Service:


  • Conduct laboratory setup, breakdown, and storage of supplies and equipment.
  • Provide technical assistance to faculty, staff, and students by demonstrating equipment operation and explaining spa-operating procedures.
  • Plan and coordinate the occasional movement of CTMG, ESMG, and MAST equipment and supplies.
  • Stay up-to-date on product knowledge, equipment functional requirements, current spa rates, service offerings, and promotions.
  • Market and sell services to maximize student experience, revenues, and yield management business plan.
  • Assist Spa Manager with tours for external stakeholders to promote positive community relations and partnerships.
  • Effectively resolve guest/faculty/student complaints relating to operational aspects of the spa.


Administrative:


  • Track and monitor spa inventory to ensure appropriate levels of products are on hand.
  • Assist with supply procurement by coordinating purchases for inventory, instructional, and DC Spa supply replenishment.
  • Assist with spa reception duties as required, booking and confirming client appointments, collecting payments, answering calls and emails, and entering client information into the spa's software.
  • Maintain equipment and facility SDS and disinfecting solution logs.
  • Maintain WHMIS labelling requirements for all generic refillable consumable products used throughout the DC Spa facility.
  • Track spa & onsite program linen usage, coordinate pick-up, and delivery times for processing.
  • Records and processes LPOs and packing slips for all orders of ESMG, CTMG, MAST, and the DC Spa.


Other Duties:


  • Assist Spa manager and program coordinators with open house, information sessions, social media special Durham College Spa promotional activities.
  • Accountable for coordinating student employee activities ensuring all job requirements and standards are met.


Qualifications:


  • A minimum of a 2-year diploma or equivalent in Esthetician Spa Management.
  • A minimum of 1-2 years of operational work experience in a spa environment.
  • Possesses up-to-date CPR, First Aid, and WHMIS certifications.
  • Exceptional office administration and customer service skills.
  • Knowledge of WHMIS, Public Health standards, and Occupational Health and Safety Act requirements.
  • Experience working with industry equipment, facilities, and inventory control, spa-operating systems, and maintenance protocols.


Required Skills:


  • Payband: G
  • Starting Rate: $32.42
  • Four Year Rate: $37.57
  • Hours: 40 hours per week (1) one hour lunch; Mon – Fri (scheduled between 7:300 am – 9:30pm)


Language Code:

en

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