Telecommunications Manager

2 months ago

Surrey, British Columbia, Canada Westland Insurance Full time
Telecommunications Manager Job Description

We are seeking a highly skilled Telecommunications Manager to oversee and manage all aspects of telecommunications, connectivity, and mobility within our organization.

Key Responsibilities:
  • Lead and manage a team responsible for telephony systems, network connectivity, and mobility solutions
  • Develop and implement plans to enhance telecommunications infrastructure, ensuring reliability, scalability, and security
  • Oversee telephony systems' installation, configuration, and maintenance, including PBX, VoIP, and unified communications platforms
  • Manage telecommunications contracts, vendors, and service providers to ensure cost-effectiveness and quality of service
  • Establish and manage the telecommunications annual operating plan, ensuring the optimal financial and human resources allocation to support business needs
  • Monitor and control costs, identify cost-saving opportunities, and provide accurate financial reporting and forecasting
  • Collaborate with internal stakeholders to assess telecommunications needs and requirements and provide recommendations for technology solutions
  • Develop and implement policies, standards, and procedures related to telecommunications and mobility management
  • Provide technical expertise and support for troubleshooting telecommunications issues and incidents
  • Stay informed about industry trends, emerging technologies, and telecommunications and mobility management modern frameworks
Requirements:
  • Over 10 years of experience in telecommunications, with 5 years in a management or leadership role
  • Bachelor's degree in computer science, information technology, telecommunications, or a related field
  • Proven experience with unified communications platforms, telephony systems, including VoIP, PBX, and call center solutions
  • Experience with managing telecommunications contracts, procurement, billing, and budget management
  • Working knowledge of modern equipment usage and management concepts, like Bring Your Own Device (BYOD), Choose Your Own Device (CYOD), and Enterprise Mobility Management (EMM)
  • Solid knowledge of telecommunications and network technologies, protocols, and architectures
  • Strong analytical, problem-solving, and decision-making abilities
  • Familiarity with Genesys, MS Teams, Ring Central, and similar solutions. Relevant certifications in Azure, M365, and network like (CCNA, CISSP) are a plus
What We Offer:
  • A competitive annual short-term incentive program that enables employees to share in the rewards of the business and emphasizes the measures that are key to our success
  • Financial assistance for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences
  • A total rewards program that takes care of your financial, physical, and mental health
  • Flexible paid Values Days to celebrate days important to you
  • Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

We are an inclusive organization that values diversity in our workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

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