Telecommunications Manager
1 month ago
We are seeking a highly skilled Telecommunications Manager to oversee and manage all aspects of telecommunications, connectivity, and mobility within our organization.
Key Responsibilities:- Lead and manage a team responsible for telephony systems, network connectivity, and mobility solutions
- Develop and implement plans to enhance telecommunications infrastructure, ensuring reliability, scalability, and security
- Oversee telephony systems' installation, configuration, and maintenance, including PBX, VoIP, and unified communications platforms
- Manage telecommunications contracts, vendors, and service providers to ensure cost-effectiveness and quality of service
- Establish and manage the telecommunications annual operating plan, ensuring the optimal financial and human resources allocation to support business needs
- Monitor and control costs, identify cost-saving opportunities, and provide accurate financial reporting and forecasting
- Collaborate with internal stakeholders to assess telecommunications needs and requirements and provide recommendations for technology solutions
- Develop and implement policies, standards, and procedures related to telecommunications and mobility management
- Provide technical expertise and support for troubleshooting telecommunications issues and incidents
- Stay informed about industry trends, emerging technologies, and telecommunications and mobility management modern frameworks
- Over 10 years of experience in telecommunications, with 5 years in a management or leadership role
- Bachelor's degree in computer science, information technology, telecommunications, or a related field
- Proven experience with unified communications platforms, telephony systems, including VoIP, PBX, and call center solutions
- Experience with managing telecommunications contracts, procurement, billing, and budget management
- Working knowledge of modern equipment usage and management concepts, like Bring Your Own Device (BYOD), Choose Your Own Device (CYOD), and Enterprise Mobility Management (EMM)
- Solid knowledge of telecommunications and network technologies, protocols, and architectures
- Strong analytical, problem-solving, and decision-making abilities
- Familiarity with Genesys, MS Teams, Ring Central, and similar solutions. Relevant certifications in Azure, M365, and network like (CCNA, CISSP) are a plus
- An open, flexible, and welcoming workplace
- Plenty of opportunities to grow and learn
- Autonomy to drive your own success
- Part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
- A total rewards program that takes care of your financial, physical, and mental health
- Flexible paid Values Days to celebrate days important to you
- Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients
- We strive to be much more than a great place to work
- Here, you join a collective of incredibly vibrant, purpose-driven, and open-minded people
- Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment
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Telecommunications Manager Position Available
2 weeks ago
Surrey, British Columbia, Canada Westland Insurance Full timeWestland Insurance is seeking a highly skilled Telecommunications Manager to lead our team in managing and overseeing all aspects of telecommunications, connectivity, and mobility within the organization.
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